Standard Bank Group
Standard Bank Group is currently recruiting for a Full Time Job position based in Nairobi. This opportunity is open to qualified candidates looking to grow in the Job sector in Kenya. Review the full requirements below and apply before the deadline.
📋 Job Overview
- Category: Not specified
- Job Type: Full Time Jobs
- Location: Nairobi
- Company: Standard Bank Group
- Employer Page: View all Standard Bank Group jobs →
- Application Deadline: Rolling basis
- Last Updated: August 21, 2025
Customer Care Centre Officer at Standard Bank Group – Standard Bank Group Kenya Job Details
Job Description
To resolve basic and investigative client queries and complaints (Both at Level 1 & at Level 2) within agreed service levels and client experience requirements across Email & Social Media functions in Voice Branch
Qualifications
- Type of Qualification: First degree
Experience Required
3 years
- Experience within a contact centre environment.
- Experience of the bank’s products, processes and systems.
Additional Information
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Challenging Ideas
- Exploring Possibilities
- Following Procedures
- Making Decisions
- Meeting Timescales
- Producing Output
Technical Competencies:
- Email Management Software Proficiency
- Communication Tools
- Effective Communication
- Basic Computer Troubleshooting
- Problem-Solving
- Organization and Time Management
- Customer Service Orientation
- CRM System Knowledge
Method of Application
🎯 How to Apply
To apply for this job please visit jobs.smartrecruiters.com.
Found a job you like?
Generate a tailored cover letter automatically and apply faster with JVN Smart Apply.
Apply with Smart Apply LoginElevate your career today for as little as KES 600.
🔍 Similar Jobs You May Like
💼 Stay updated with similar job openings
Get daily job alerts sent directly to your WhatsApp.
Join WhatsApp Channel
Job Vacancies Now is a free job listing platform and does not charge job seekers at any point during the application process. Users are encouraged to use the platform responsibly and report any suspicious or fraudulent activity.