Call Center Agent – 17 Posts at Mwananchi Credit Ltd

Job Purpose

As a Call Center Agent, you will manage the organization’s credit risk by implementing policies and frameworks that minimize losses while optimizing credit opportunities.

Essential Duties & Responsibilities Include But Not Limited To The Following

• Build and maintain strong, long-lasting relationships with customers.
• Achieve individual sales targets by promoting banking products and services (e.g., loans, deposits, investment products).
• Ensure timely and accurate management of customer accounts.
• Address customer complaints, issues, and queries in a prompt and professional manner
• Prepare daily, weekly, and monthly reports on customer interactions, sales, and account management activities.

Qualification, Knowledge And Experience

• Minimum of University degree.
• At least 1 year work experience as a Call agent handling business and customers.

Key Competencies

• Sales-oriented: Target-driven and able to achieve individual and branch sales goals.
• Team Player: Collaborative and able to work effectively with other branch teams to achieve branch goals.
• Problem-solving: Ability to handle customer complaints and issues calmly and professionally.
• Adaptability: Ability to thrive in a fast-paced and dynamic branch environment.
• Attention to Detail: Accuracy in handling customer accounts, transactions, and administrative tasks.
• Professionalism: Maintaining a high standard of ethics, compliance, and customer care