Property Advisor at HF Group

Principle Accountabilities

• Create systematic and consistent lead generation from project marketing efforts, cold calling, referrals, lead generation services, and other forms of media. All engagements must be on the CRM.
• Ensure that all client engagements, from prospecting to closure, are in the CRM.
• Conduct surveys to identify the prices of competing properties on the real estate market and relay the same to their supervisor.
• Provide periodic (daily, weekly and monthly) sales reports (client pipeline) to company management on sales operations and generated returns using CRM systems.
• Build and maintain relationships with clients by providing support, information, and guidance through the entire customer journey.
• Participate in the promotion of property sales at organized events such as expos, site activations, and mall activations, among others.
• Follow up and ensure the preparation and approval of documents such as booking forms, offer letters, sale agreements and transfer documents.
• Upload customer payment evidence to the CRM for validation.
• Ensure customer payment plans are followed up on and all collections are done on time.
• Achieve 85% compliance with customer payment plans.
• Issue cancellation notices through the CRM as per policy.
• Ensure all mortgage clients are identified early and their mortgage applications are created and tracked centrally.
• Ensure compliance with real estate laws and policies when conducting property sales.
• Act with high levels of professionalism in all client engagements

Key Competencies and Skills

• Excellent communication, influencing and negotiating skills.
• Good organization and administrative skills.
• High integrity.
• A strong team player.
• Ability to perform with minimal supervision.
• Ability to adopt a flexible approach to meet targets and the needs of the business.

Minimum Qualifications, Knowledge and Experience

Academic Qualifications

• Higher National Diploma or Degree in Business Administration, Marketing, or a related field.
• A competent user of the Internet, Microsoft Outlook, Microsoft Word, Microsoft PowerPoint, and Microsoft Excel.

Experience

• At least 1 year of experience working as a marketer or sales executive in the real estate sector.
• Experience in using customer relationship management tools.