ICT Internship Opportunity at Biovision Africa Trust (BvAT)

Objective of the Internship

Under the Agroecology Promotion Programme in Africa ( APP) and Porticus Project in Kenya, the intern will provide technical support in IT systems, Microsoft 365, Azure and cloud optimization, email and account management, website maintenance and updates, and document/visual design within the organization.

Scope of Work / Responsibilities

Under the guidance of the Head of Programmes ( EOA & KCOA) , the intern will support the following areas:

Software and IT Support

• Assist with software installation, updating, and troubleshooting to resolve technical problems promptly to minimize any downtime.
• Support staff in resolving common IT issues (hardware/software)
• Document software assets and monitor license compliance
• Assist in developing IT support materials such as user guides

Cloud-Based Services Management

• Support administration of cloud platforms (e.g., Google Workspace, Microsoft 365, Dropbox, SharePoint)
• Help with account setup, access control, and permissions management
• Organize and maintain shared drives, backups, and cloud folders
• Troubleshoot syncing or access issues across cloud platforms
• Assist with training staff on basic cloud tools use

Website and Digital Content

• Assit in the development and maintenance including revisions of basic projects and events websites e.g conference websites, project websites
• Support in minor website troubleshooting and CMS updates (e.g., WordPress)
• Ensure website content is up-to-date, well-organized, and aligned with branding
• Monitor and analyze and basic website analytics to determine website performance

Document and Design Support

• Design and format documents, reports, and presentations
• Create simple graphics and layouts for flyers, posters, and social media using tools like Canva or Adobe Illustrator
• Maintain brand consistency in all visual materials using the organisational and project branding manuals

System Maintenance

• Assist in the maintenance and monitoring of computer systems, networks, and applications to ensure optimal performance.
• Perform regular system updates and backups to safeguard data integrity and security.

Administrative and Technical Tasks

• Support online meetings/webinars (setup, tech check, recordings)
• Organize digital files and ensure data is properly archived
• Provide technical support during trainings or workshops
• Provide training and support to staff on the use of hardware, software, and IT systems

Duration and Location

• Duration: 12 months (renewable based on performance and organizational needs)
• Location: [Physical location at Biovision Africa Trust offices located at ICIPE Duduville Campus, Kasarani, Nairobi Kenya]

Reporting Line

The intern will report to the Head of Programmes ( EOA and KCOA), and collaborate with the Communications and Fundraising Team and other departments.

Required Qualifications and Skills

• Recently completed a degree in IT, Computer Science, Information Systems, or a related field
• Familiarity with cloud-based tools (e.g., Google Workspace, OneDrive, SharePoint, Dropbox)
• Basic knowledge of website CMS (WordPress preferred)
• Proficiency in MS Office and document formatting
• Basic graphic design skills (e.g., Canva, Adobe Suite)
• Strong communication, troubleshooting, and teamwork skills

Learning Opportunities

The intern will:

• Gain experience in managing software and cloud services in a professional setting
• Learn about cloud storage administration and collaborative tools
• Develop skills in digital communication and document design
• Engage in cross-functional technical support work