Customer Service Rep at Argyle Grand Hotel Nairobi

Role Overview:

We are seeking 3 warm, articulate, and highly professional Customer Service Representatives to join our team at Argyle Grand Hotel Nairobi. This role is central to delivering a world-class guest experience, with a primary focus on serving international travelers, business executives, and dignitaries. The ideal candidate will have exceptional communication skills, cultural sensitivity, and a genuine passion for hospitality.

Key Responsibilities:

• Greet and assist international guests with check-in, check-out, and all inquiries during their stay
• Provide accurate information about hotel services, local attractions, and travel arrangements
• Handle guest requests, feedback, and complaints promptly and professionally
• Liaise with housekeeping, concierge, and other departments to ensure seamless service delivery
• Maintain detailed records of guest interactions and preferences to personalize future stays
• Assist in coordinating transportation, reservations, and special guest requests
• Uphold hotel standards and promote a welcoming and respectful environment for guests of all nationalities

Qualifications & Experience:

• Excellent verbal and written communication skills in English; knowledge of additional languages is an advantage but not neccessary
• Strong cultural awareness and sensitivity to international guests
• Professional appearance and demeanor
• Ability to multitask and remain calm under pressure

What We Offer:

Competitive salary and benefits

Opportunities for professional development and international exposure

A supportive, multicultural work environment in one of Nairobi’s premier hotels