IT Support Officer at HEVA

Key Responsibilities

• Systems Setup & Maintenance
• Design and implement basic IT infrastructure (hardware, networks, cloud platforms) suitable for a scaling organization.
• Set up and maintain devices: laptops, printers, network equipment, phones.
• Manage cloud services (e.g. G-Suite, Microsoft 365) and other productivity tools.
• User Support
• Provide timely technical support to all staff (hardware, software, connectivity, troubleshooting).
• Train staff on using digital tools and best practices for efficiency.
• Develop simple user guides and how-to documents.
• Network & Connectivity
• Oversee internet service provider (ISP) and network setup (Wi-Fi, LAN) for reliable office connectivity.
• Ensure basic network performance monitoring and maintenance.
• Data & Asset Management
• Set up and monitor data backup solutions.
• Maintain an IT asset inventory (hardware, software licenses).
• Vendor Coordination
• Liaise with external IT service providers, suppliers, and consultants as needed.
• Manage procurement of IT equipment and software.

Required Qualifications & Skills

• Bachelor’s degree in IT, Computer Science, or related field.
• 3+ years experience in IT support / systems administration.
• Hands-on experience with hardware setup, networking basics, and cloud platforms.
• Ability to work independently and integrate IT solutions from scratch.
• Strong interpersonal skills — able to support a non-technical team.