Africa Safari Trips

Key Responsibilities

Meet and greet clients upon arrival at the airport with clear signage.
Confirm guest identities and verify their booking and transfer details.
Assist guests with immigration formalities (if necessary), baggage collection, and customs clearance.
Liaise with drivers and transport providers to ensure timely and efficient transfers to hotels or designated destinations.
Communicate any changes in arrival times or delays to relevant teams.
Provide guests with welcome kits, itineraries, contact information, or any other necessary documents.
Handle guest questions, complaints, or special requests promptly and professionally.
Maintain accurate arrival records and report daily activity to the operations team.
Coordinate with hotel partners and internal departments regarding guest arrivals and any issues encountered.
Assist with lost luggage procedures, flight delays, or emergency situations calmly and efficiently.

Qualifications and Skills

A Diploma or Degree in Tour Administration, Tour Consulting, Tourism Management, Hotel Management, or Hospitality.
Proficiency in German or Spanish language is an added advantage
At least 2 years experience in the travel industry in a similar position
Strong communication and client management skills.
Ability to multitask and handle multiple client requests efficiently.
Detail-oriented and able to meet deadlines.
Ability to work flexible hours when necessary