Retail Sales & Customer Service Associate at Kaziweza Limited

Job Purpose

To provide excellent customer service, drive retail sales, manage POS transactions, support store operations, and promote physiotherapy and rehabilitation products.

Key Responsibilities

Customer Service & Sales

• Welcome and assist customers with product selection.

• Provide product knowledge and after-sales support.

• Upsell and cross-sell related items.

• Handle inquiries, complaints, and returns.

Cash & POS Operations

• Process sales using POS systems accurately.

• Manage daily cash float and reconciliation.

• Ensure secure handover of cash deposits.

Store Operations & Inventory

• Assist in merchandising and stock display.

• Monitor stock levels and request replenishment.

• Maintain clean and organized shelves.

Marketing & Promotions

• Support in-store promotions and campaigns.

• Promote loyalty programs.

• Share updates on social media when needed.

Administrative Support

• Maintain customer records.

• Assist with reports and daily summaries.

• Provide feedback to improve services.

Qualifications & Experience

• Diploma/Degree in Business, Marketing, or related field.

• 2+ years in retail sales (health/wellness/pharma preferred).

• Proficient in Microsoft Office and POS systems.

• Knowledge of inventory systems (e.g., Odoo) is a plus.

Key Skills

• Strong customer service and sales skills.

• Excellent communication and attention to detail.

• Self-motivated and able to work independently.

• Comfortable with standing and occasional lifting.