IT Support Specialist at Bollard Consulting Limited

• Our client, in the financial sector seeks to hire an IT Support Specialist who will ensure all systems operate smoothly and efficiently, providing critical support to both technical and non-technical staff. The position is key to handling day-to-day IT issues, allowing for seamless communication and operations within the company. As the primary point of contact for IT-related queries, the IT Support Specialist will assist in maximizing productivity by resolving technical issues quickly and accurately.

Responsibilities:

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
• Monitoring and maintaining computer systems and networks, responding promptly to service issues and requests.
• Setting up accounts for new users and managing access permissions and passwords.
• Evaluates expanding or enhanced computer operations; makes recommendations for improvement and upgrades to hardware and software to manage workload and system requirements.
• Provides technical support, identifying, investigating, and resolving users problems with computer software and hardware
• Applies knowledge of computer software, hardware, and procedures to solve problems.
• Testing and evaluating new technology to ensure compatibility and efficiency with existing systems.
• Assessing the functionality of systems and ensuring efficient deployment of systems and networks.
• Safeguarding the data storage systems and managing structured backup processes.
• Stay up-to-date with the latest technology trends and advancements

Skills and Experience:

• Bachelors degree in Information Technology, Computer Science or related field
• At least three years of related experience required.
• Strong knowledge of computer hardware, software, and networking fundamentals.
• Familiarity with troubleshooting techniques and diagnostic tools.
• Familiarity with internet security and data privacy principles.
• Excellent problem-solving skills and ability to prioritize multiple tasks efficiently.
• Good communication skills, both verbal and written, with an ability to convey technical information to a non-technical audience.