Shop Attendant/Social Media Marketer at Ital Global

About the Client:

• Our Client, a fashion business in Githurai 44- Nairobi seeks to hire a vibrant and customer centric individual as Shop Attendant/Social Media Marketer.

Key Responsibilities and Duties

• Attend to walk-in customers, providing exceptional customer service and product information.
• Assist customers in selecting clothing, accessories, and managing fitting room requests.
• Ensure the shop is organized, clean, and the merchandise is well-displayed at all times.
• Handle cash register duties and process sales transactions accurately.
• Manage stock, ensure proper inventory levels, and assist with stock replenishment.
• Create and post content showcasing the shop’s clothing and accessories on platforms such as Facebook, Instagram, and TikTok.
• Write engaging captions, use relevant hashtags, and post regularly to maintain an active online presence.
• Monitor social media channels, respond to customer inquiries, and engage with followers to build a loyal online community.
• Track the performance of online content and promotions, using analytics tools to report on engagement and sales impact.
• Coordinate and communicate with customers online to process orders and manage delivery logistics.
• Collaborate with the shop manager to run special promotions and campaigns that boost online sales.

Qualifications and Requirements

• Diploma or Certificate in Communication, Marketing, Business or related field.
• At least 1-2 years of work experience.
• Proven experience in a customer service role, preferably in retail.
• Proficiency in Ms Office with working knowledge of digital marketing.

Personal Traits, Qualities and Aptitudes.

• A friendly personality, ability to remain calm and pleasant at all times.
• High degree of professionalism and ability to maintain a high level of confidentiality.
• Highly Organized and Ability to work independently.
• Is a self-starter: is looking for ways to help grow the business.
• Strong understanding of social media platforms (Facebook, Instagram, TikTok) and their marketing tools.
• Ability to create visually appealing content (images, videos) for social media.
• Ability to multitask and manage time efficiently.
• Knowledge of fashion trends is a plus.
• A creative mindset and a passion for online marketing.
• Meticulous in details and good analytical skills.
• Positive attitude and Confident.
• Excellent verbal and written communication skills and Strong Interpersonal Skills.
• Excellent customer service skills and sales oriented individual.
• Networking aptitude.
• Have tact and diplomacy.
• High integrity.
• Well Groomed.