Front Desk Showroom Coordinator at Bollard Consulting Limited

Our client, specialising in furniture retail seeks to recruit a Front Desk showroom Coordinator who will serve as the point of contact for all customers, coordinate the front-desk activities including the showroom area, and facilitate the day to day sales activities.

Reports to: Sales Director

Key Responsibilities

Office Administrator 

• Managing incoming and outgoing calls and directing them to the appropriate personnel.
• Welcoming company guests/visitors and directing them to the appropriate personnel and office; and ensure the reception area has all necessary stationery and materials (e.g. pens, forms and brochures).
• Sorting and distributing of letters and/or documents received in the company; as well as arranging couriers and relevant company documents for dispatch to various destinations.
• Preparation of the boardroom with relevant items for scheduled meetings.
• Generating monthly feedback reports from clients.
• Generating potential business from media sources including but not limited to the Daily papers tendering section; and advising the management accordingly.
• Identifying competitor activities through media channels and advising the management accordingly.
• Sending internal emails to the Sales Department on potential leads for business activities.
• Monitoring the entire office cleaning process and supervising the support staff to ensure efficient work as per the company’s expectations.
• Ensure the showroom arrangement is maintained as per the required standards.
• Maintaining staff attendance register by ensuring the time in and out is indicated as per the actual timings.
• Preparing and distributing of reports and responses and ensuring all are shared.

Showroom Sales 

• Managing the showroom sales and generating sales reports as and when required.
• Knowledge of company product range, features and specifications as per customers’ requests.
• Providing basic and accurate information to customers in person and via phone or email.
• Handling walk-in clients, respond to customers queries and boost sales.
• Initiating the ordering process through generation of orders, delivery process and customer payments.
• Maintaining walk-in customers, telephone and email enquiry reports for improved company services; and making follow-ups from clients upon enquiry.

Sales Administration 

• Ensuring quotations are raised with the right images, remarks and specifications.
• Processing of the orders.
• Point of contact for collection of cheques, and liaising with the Accounts Department.

Qualifications & Experience

• Diploma in Sales or a related field.
• At least 3 years experience in a similar role.
• Proven work experience as a Front Desk Showroom Coordinator.
• Hands-on experience with MS Office (MS Excel in particular)
• Understanding of sales techniques and good business communication.
• Professionalism, patience, and a “people-first” attitude.
• A team player with a high level of dedication
• Ability to work under strict deadlines
• Customer service training and prior work experience in customer support is an added advantage