Sales Executive at Adept Technologies

Job Title: Sales Executive

Department: Sales

Reports to: Business Development Executive

Direct Reports: None

Job Purpose

To drive sales growth and increase brand presence through effective business development and client engagement strategies.

Key Responsibilities

• Identify and pursue sales opportunities from various sources including client meetings, referrals, tenders, and industry networking.
• Develop and implement sales and marketing strategies to drive customer acquisition.
• Create a comprehensive sales playbook to govern the full sales cycle.
• Accurately forecast revenue streams for the department.
• Analyze customer research, market conditions, and competitor trends.
• Prepare proposals in response to RFPs, RFQs, and EOIs.
• Maintain and grow relationships with existing clients while identifying new business opportunities.
• Maintain an active sales pipeline and track progress using CRM tools.
• Follow up on existing leads and generate new ones through marketing efforts such as cold calling and direct outreach.
• Ensure high brand visibility and positioning through strategic marketing initiatives.
• Monitor and improve customer satisfaction through approved organizational tools and policies.
• Ensure timely resolution of customer inquiries and escalate unresolved issues when necessary.
• Collaborate with IT, Operations, and other internal departments to ensure the feasibility and support of proposed solutions.
• Adhere to company policies, industry best practices, and brand standards.
• Perform any other duties as assigned by the supervisor.

Knowledge, Experience & Personal Attributes Required

• Degree/Diploma in Sales, Marketing, Business Administration, or a related field.
• 4-5 years of proven experience in sales, preferably in IT, BPO, or Contact Centre Services.
• Strong track record in B2B sales, business development, and high-value deal closure.
• Excellent negotiation, communication, and relationship management skills.
• Proficiency in CRM systems and best practices.
• Strong planning skills and ability to generate comprehensive reports.
• High levels of self-motivation, accountability, and results orientation.
• Ability to work independently and proactively to meet targets.

Key Performance Indicators (KPIs)

• Achievement of monthly and quarterly sales targets.
• Lead conversion rate and successful deal closures.
• Customer acquisition, retention, and satisfaction with minimal complaints and high engagement levels.
• Efficiency in sales execution, measured by the completeness and success of the sales cycle.
• Timely and accurate reporting on sales metrics, including leads, prospects, conversions, and sales cycle durations.

Due to high volume of applications only shortlisted candidates will be contacted

Applications are open until 3rd March 2025, and then post.