Billing Services Coordinator at Tatu City Limited

RESPONSIBILITIES:

• Install, replace, and upgrade smart electricity meters for residential, industrial and commercial customers
• Troubleshoot and resolve issues with smart meters, and their related communication equipment
• Manage and monitor the Advanced Metering Infrastructure (AMI) platform
• Perform routine maintenance to ensure optimal performance of smart meter systems and power connections.
• Assist in the installation and maintenance of smart meter communication networks
• Assist in taking power meter readings for billing purposes.
• Conduct on-site verifications to resolve discrepancies in meter readings.
• Investigate and report potential meter tampering or utility theft
• Respond to power outages and assist in restoration efforts
• Perform firmware updates and equipment upgrades as needed
• Assess and report any electrical installations that do not comply with safety regulations and industry standards
• Manage inventory of meters and related metering material and equipment
• Collect and report data to support network optimization efforts for the integrated metering system
• Undertake accurate and timely monthly billing and generate billing reports
• Undertake disconnection and reconnection of supply for revenue collection purposes
• Support all regulatory compliance activities that are necessary to operate and maintain power business
• Perform other duties as assigned by the Line Manager

SKILLS & EXPERIENCE:

• Diploma in Electrical and Electronics engineering or related field preferred
• 3+ years of experience in electrical systems, metering, billing, or related field
• Knowledge of smart meter technology and basic networking principles
• Experience in managing AMI/HES systems
• Proficiency with Microsoft office tools for data management and reporting
• Flexibility to work outside normal working hours including nights and weekends as needed.