Contact Centre Executive at CIC Insurance

Contact Centre Executive at CIC Insurance – CIC Insurance Kenya Job Details

• PURPOSE:

  Reporting to the Contact Centre Manager, the role holder will provide exceptional customer service in respect to all lines of business for all CIC subsidiaries.

  PRIMARY RESPONSIBILITIES:

  • Receive in-bound communication from CIC stakeholders through email and phone calls and respond to these queries in a timely and efficient manner;
  • Conduct out-bound communication to CIC stakeholders, and collect referrals for distribution;
  • Carry out monthly customer callouts for all lines of business;
  • Manage and efficiently resolve customer complaints;
  • Provide customers with product and service information;
  • Update existing customer information as required;
  • Identify and escalate priority issues;
  • Follow up prospective customer queries for conversion into new business;
  • Document all call information according to standard operating. Record interactions with customers, including comments, complaints, and the actions taken to resolve the issues on available tools such as CRM.
  • Respond to all queries arising from various channels such as social media, email, webforms and other platforms within the standard timelines;
  • Handle any other duties as assigned by Contact Centre Manager or Head Customer Experience.

  Key Skills, Knowledge, Experience and Behavioural Competencies
  Academic and Professional Requirements

  • Education    Bachelor’s Degree    Degree from a recognized University

  Experience Required:

  • Two years Relevant experience

  Method of Application

  Interested and qualified? Go to CIC Insurance on careers.cicinsurancegroup.com to apply