Customer Service Officer at Brites Management

Human Resources Administration

• Assist in recruitment processes, including job postings, interviews, and onboarding of new staff.
• Maintain and update employee records, including attendance, leave applications, and personal files.
• Coordinate staff performance evaluations and probation reviews.
• Prepare employment contracts and manage staff documentation.
• Handle payroll inputs, benefits administration, and staff welfare.
• Manage leave schedules to ensure proper staffing levels.
• Ensure compliance with employment laws and school policies.
• Assist in organizing staff meetings, training, and team-building activities.

Customer Service

• Serve as the primary point of contact for parents, students, and visitors at the front desk.
• Handle inquiries via phone, email, or in person, providing accurate information and assistance.
• Manage student admission processes, including enrollment documentation and follow-ups.
• Address complaints and escalate issues to the relevant department for resolution.
• Maintain positive communication with parents to ensure satisfaction and retention.
• Coordinate school events, meetings, and parent-teacher conferences.
• Support communication by managing notices, newsletters, and other forms of correspondence.

Administrative Support

• Maintain office supplies and ensure the smooth running of the office.
• Coordinate logistics for meetings, including scheduling, venue arrangements, and minute-taking.
• Handle filing, data entry, and other general administrative duties.
• Assist with the preparation of reports, memos, and presentations.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma or Degree in Human Resources, Business Administration, or a related field.
• 2-4 years of experience in a similar role, preferably in a school or educational setting.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize tasks efficiently.
• Proficient in Microsoft Office Suite and HR software.
• Knowledge of employment laws and HR practices.
• Customer-focused with problem-solving abilities.
• Good organizational and time management skills.