Customer Service Rep at Bridge Talent Management

Customer Service Rep at Bridge Talent Management – Bridge Talent Management Kenya Job Details

Job Overview:

• Resolve customer issues, escalate technical problems to the appropriate teams, and manage customer-related documentation.

Key Responsibilities:

• Assists customer Issue Resolution
• Address and resolve customer inquiries and issues via phone, email, or in person.
• Provide clear and accurate information to customers regarding products and services.
• Receive Customer Calls
• Answer incoming customer calls promptly and courteously.
• Listen to customer needs and concerns, providing appropriate solutions and assistance.
• Issue Escalation
• Identify and escalate unresolved customer issues to the Technical Support and Technical Teams.
• Follow up on escalated issues to ensure timely resolution and customer satisfaction.
• Documentation Management
• Maintain accurate and organized records of customer interactions, issues, and resolutions.
• Properly file and manage all customer-related documents and correspondence.
• Reception Management
• Greet and assist visitors and customers in a professional and friendly manner.
• Manage incoming calls, emails, and inquiries, directing them to the appropriate departments as necessary.
• Customer Database Management
• Update and maintain the customer database, ensuring all information is current and accurate.
• Track customer interactions and service history to provide a personalized customer experience.
• Administrative Support
• Assist with scheduling customer appointments and meetings.
• Prepare reports and summaries of customer interactions and issue resolutions.

Requirements

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using customer service software and Microsoft Office Suite.
• Ability to manage multiple tasks and prioritize effectively.
• Strong organizational and documentation skills.
• Develop and maintain a deep understanding of our products, services
• 2 years of experience in a similar role.