Customer Experience Internship at CarePay Ltd

Customer Experience Internship at CarePay Ltd – CarePay Ltd Kenya Job Details

MAIN PURPOSE OF THE INTERNSHIP:

Join us for a 3-6 month program offering personal and professional growth as you work with experienced team members. We are looking for two (2) interns to be part of our customer experience team.

During this time, the intern is expected to learn to confidently and knowledgeably provide the full suite of CarePay customer service offerings (e.g., call inquiries, frontline, and backline customer support) to all parties contacting CarePay via the customer service hotline, social media, and other contact modes.

The intern will provide efficient and professional service to CarePay customers through prompt, courteous, and accurate responses to inquiries. He / She will help maintain our existing customer base by building customer loyalty through effective problem-solving and customer care, while adhering to all service standards laid down by CarePay.

EDUCATIONAL QUALIFICATIONS, KNOWLEDGE & KEY SKILLS, AND COMPETENCIES:

• Higher Diploma in a related field
• At least 1 year of experience in Operations or Customer Service
• Strong customer relationship experience
• Solid understanding of customer service and operations
• Experience working within a customer relations environment, preferably in a call center (working in healthcare insurance preferred)
• Typing skills (at least 30 words per minute preferred)
• Excellent telephone skills
• Excellent conflict resolution skills
• Technical skills (preferably with telephone and order booking systems)
• Excellent communication skills, both spoken and written
• Excellent negotiation and interpersonal skills
• Mental alertness
• Assertiveness

Physical Demands and Working Hours:

• Willingness to work weekends and/or night shift
• The intern should be available for the period of the internship.