Sustenir Human Resource Consultancy
Sustenir Human Resource Consultancy is currently recruiting for a Full Time Job position based in Nairobi. This opportunity is open to qualified candidates looking to grow in the Job sector in Kenya. Review the full requirements below and apply before the deadline.
📋 Job Overview
- Category: Not specified
- Job Type: Full Time Jobs
- Location: Nairobi
- Company: Sustenir Human Resource Consultancy
- Employer Page:
- Application Deadline: Rolling basis
- Last Updated: June 4, 2024
Customer Service Rep at Sustenir Human Resource Consultancy – Sustenir Human Resource Consultancy Kenya Job Details
About Us
Our client in the real estate industry is looking for an experienced, enthusiastic, and skilled candidate for the Customer Service Representative position.
Customer Care Representative
- The ideal candidate will be the first point of contact for clients, providing excellent customer service and support throughout their real estate journey. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Responsibilities
- Be the first point of contact for clients through phone calls, emails, and website inquiries.
- Respond to inquiries promptly, courteously, and professionally, understanding their real estate needs and goals.
- Build rapport with potential clients and provide them with relevant information about our services and property listings.
- Pre-qualify leads by gathering information and determining their buying power or rental requirements.
- Schedule property viewings and appointments with agents or property managers.
- Maintain accurate records of all customer interactions and transactions in our CRM system.
- Follow up with clients after interactions to ensure their needs were met and address any further questions.
- Stay up-to-date on company policies, procedures, and available properties to provide accurate information to clients.
- Assist agents and property managers with administrative tasks as needed.
Qualification;
- Diploma in a Business-related field with a leaning towards customer service.
- Previous experience in customer service or a related field preferred.
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills and the ability to build rapport with clients.
- Detail-oriented with the ability to multitask and prioritize tasks effectively.
- Proficiency in Microsoft Office Suite and CRM software.
- Knowledge of real estate industry practices is a plus.
HOW TO APPLY: Fill in the application form below
In case of any issues applying please reach out to [email protected]
🎯 How to Apply
To apply for this job please visit docs.google.com.
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