Customer Care Intern at Equip Africa Institute

REF: EAI/REC/HRO/0424-007

Qualification: Bachelors/Diploma in Human Resource Management, Business Management /Administration, Public Administration,

Experience: 1 – 3years

Responsibilities and duties;

• Front office customer service
• Ensures and provides quality service to both internal and external customers.
• Follow-up with potential clients and partners, inquiries, walk-ins etc.
• Telemarketing
• Publicize the Institute’s activities and events to students and staff.
• Conduct customer surveys and report on the customer satisfaction feedback.
• Engage in Digital Marketing, Social media Marketing, Public relations.
• Researching and analyzing market trends and competitors.
• Updating databases (client details, partner details etc.)
• Prepares customer service summary reports.
• Any other duty as will be assigned from to you by your immediate supervisor/ Management.