Careers at Royal Mabati Factory

Job Purpose

• The Projects Manager drives delivery of the CIO’s digital transformation roadmap coordinating enterprise system implementations, upgrades, and cross-functional technology initiatives from initiation through go-live. The role leads project coordinators, project support staff, and systems tech interns.

Job Description

Project & Program Delivery

• Manage the IT project portfolio, including planning, resourcing, budgeting, and risk management for each initiative.
• Coordinate delivery of enterprise system projects (e.g., ERP, CRM, HRIS, MES, e-commerce, fleet) in partnership with business and vendor stakeholders.
• Track milestones, dependencies, and benefits realization against the CIO’s digital roadmap.

Change Management & Adoption

• Drive structured change management — communications, training, and support — to secure user adoption post go-live.
• Coordinate go-live and hypercare support with the project coordinators and systems tech support team.

Vendor & Stakeholder Coordination

• Coordinate implementation partners and vendors to keep projects aligned to scope, schedule, and cost.
• Provide regular project status, risk, and benefits reporting to the CIO and steering committees.

Team Leadership

• Lead project coordinators/support staff and systems tech support interns across concurrent projects.
• Build project management capability and disciplined delivery practices across the team.

Qualifications & Experience

• Bachelor’s degree in computer science, Information Technology, Business, or related field.
• 3-5+ years managing IT or digital transformation projects, ideally with enterprise system implementations (ERP/CRM/MES/eCommerce).

Key Competencies

• Strong planning, budgeting, and stakeholder management skills.
• Experience leading change management for technology rollouts.
• Project management certification (e.g., PMP, PRINCE2, Agile/Scrum) preferred.
• Excellent stakeholder management across business and technical teams.
• Strong organizational discipline across multiple concurrent projects.
• Persuasive communication to drive adoption and manage change resistance.

Job Purpose

• The Systems & Infrastructure Officer is responsible for managing and maintaining the organization’s IT hardware, software, local area networks (LAN), and wide area networks (WAN) in a manufacturing environment. This role ensures reliable IT infrastructure to support production processes, minimize downtime, and enhance operational efficiency in a fast-paced manufacturing setup.

Job Description

• Install, configure, and maintain hardware components such as servers, workstations, and networking equipment.
• Manage and troubleshoot software systems, including operating systems and network protocols.
• Oversee LAN and WAN configurations, ensuring secure and efficient data transmission across manufacturing facilities.
• Monitor network performance, conduct regular maintenance, and implement upgrades to support manufacturing operations.
• Collaborate with cross-functional teams to integrate IT infrastructure with manufacturing systems like ERP and automation tools.
• Develop and enforce IT policies for hardware and network security, including backups and disaster recovery plans.
• Provide technical support to end-users in resolving hardware, software, LAN, and WAN related issues.
• Evaluate and recommend

Qualifications & Experience

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 3-5 years of experience in IT infrastructure management, preferably in a manufacturing setup.

Key Competencies

• Strong knowledge of hardware (servers, routers, switches) and software systems.
• Proficiency in networking protocols (TCP/IP, VLANs) and tools for LAN/WAN management.
• Experience with manufacturing-specific systems, such as SCADA or IoT integration for production lines.
• Certifications like CCNA, CompTIA Network+, or equivalent.
• Excellent problem-solving skills and ability to work under pressure in a production environment.
• Strong communication skills for collaborating with non-technical staff.

Job Purpose

• The Customer Care Representative is responsible for providing exceptional customer service by handling inquiries, resolving complaints, and maintaining customer satisfaction through inbound and outbound communication. The role ensures customers receive timely, accurate, and helpful responses regarding products, services, and orders.

Job Description

Customer Support

• Answer inbound customer calls, emails, and messages courteously and professionally.
• Resolve customer issues, complaints, and queries effectively and promptly.
• Provide accurate information regarding products, services, billing, and policies.

Customer Relationship Management

• Maintain and update customer records in the CRM system.
• Follow up with customers to ensure satisfaction and issue resolution.
• Build trust and long-term customer relationships.

Call Management & Documentation

• Log all interactions and maintain complete records of issues and resolutions.
• Ensure timely updates of customer profiles and support cases.
• Monitor open cases and follow up for closure.

Product & Process Knowledge

• Stay updated on all company products, promotions, and policies.
• Provide feedback from customers to improve products and services.

Compliance

• Adhere to company policies, data protection, and confidentiality standards.
• Follow standard scripts and escalation procedures when necessary.

Qualifications & Experience

• Customer service best practices and CRM systems.
• Diploma or equivalent qualification in a relevant field.
• Strong communication and active listening skills.
• Proficiency in MS Office and CRM tools.

Key Competencies

• Patience and professionalism.
• Customer-first attitude.
• Problem-solving mindset.
• Team collaboration.

Job Purpose

• The ideal candidate will support the implementation of conformity assessment systems for the inspection and certification of locally manufactured and imported materials, ensuring adherence to approved specifications and high-quality standards

Job Description

• Constant internal tests against standards.
• Material classification accuracy at 100% by enforcing segregation of prime sheets from scraps before handing over to dispatch team.
• Periodic testing of Royal Mabati products by third party (KEBS).
• Site inspection of customer complaints and coming up with CAPA (Corrective and Preventive Action).
• Maintaining proper record of raw material test and assessment report at the head office and branches.
• Analyze and investigate material complaints or reported quality issues to ensure closure in accordance with company guidelines and external regulatory requirements.
• Carefully maintain complaint and nonconformance processing through records and tracking systems, including root cause and corrective actions.

Qualifications & Experience

• Currently pursuing or recently completed a degree or diploma in Quality Management, Chemistry, Engineering, or a related field.

Key Competencies

• Strong attention to detail and commitment to accuracy.
• Good analytical and problem-solving skills.
• Ability to follow and enforce quality standards.
• Strong communication skills to advise production teams and management.
• Familiarity with testing procedures and quality documentation is an advantage.
• Ability to maintain records systematically and work with minimal supervision.

Job Purpose

• The Accounts Intern will support the Finance Department in carrying out day-to-day accounting and financial administration activities. The role provides practical exposure to accounting processes, financial record management, reconciliations, and reporting while enabling the intern to develop professional skills in a dynamic work environment.

Job Description

Financial Records Management

• Assist in maintaining accurate and up-to-date accounting records.
• Organize, file, and archive financial documents in both physical and electronic formats.
• Ensure supporting documentation is complete and properly referenced.

Accounts Payable Support

• Assist in verifying supplier invoices and supporting documents.
• Prepare payment vouchers for review and approval.
• Update supplier payment records and maintain filing systems.

Accounts Receivable Support

• Assist in recording customer receipts and maintaining debtor records.
• Support follow-up on outstanding customer balances where required.
• Help reconcile customer accounts.

Cash and Bank Transactions

• Assist in recording daily cash and bank transactions.
• Support bank reconciliations by matching transactions and identifying variances.
• Help maintain accurate cashbook records.

Data Entry and Accounting Systems

• Capture financial transactions accurately into the accounting system.
• Update financial databases and spreadsheets.
• Verify the accuracy of entered data and report discrepancies.

Financial Reporting Support

• Assist in preparing schedules and reports required for monthly financial reporting.
• Compile supporting documentation for financial analysis.
• Support preparation of statutory reports where applicable.

Audit and Compliance

• Assist in preparing documents required for internal and external audits.
• Ensure financial records comply with company policies and accounting procedures.
• Maintain confidentiality of financial information.

 Administrative Support

• Assist with general finance office administration.
• Receive and distribute finance-related documents.
• Perform any other duties assigned by the supervisor.

Qualifications & Experience

• Diploma or Bachelor’s Degree in Accounting, Finance, Commerce, or a related field (ongoing or recently completed).
• CPA Part I or II is an added advantage.
• Basic understanding of accounting principles.
• Proficiency in Microsoft Excel and other Microsoft Office applications.
• Familiarity with accounting software is an added advantage.

Key Competencies

• High level of integrity and confidentiality.
• Strong numerical and analytical skills.
• Good attention to detail and accuracy.
• Good communication and interpersonal skills.
• Willingness to learn and take initiative.
• Good organizational and time management skills.
• Ability to work independently and as part of a team.
• Problem-solving and critical thinking skills.