Human Resource Officer at Aga Khan Education Service, Kenya (AKESK)

Key Responsibilities

Employee Relations, Performance Management & Compliance

• Support performance management cycles and improvement initiatives.
• Coordinate disciplinary, grievance, and other ER processes per policies and employment laws
• Manage separations (resignations, retirements, end-of-contract) and conduct exit interviews to identify trends.
• Provide first-line HR guidance to managers and staff on policies, procedures, laws, and best practices.
• Ensure compliance with Employment Act, Labour Relations Act, OSH Act, Data Protection Act, and other statutory requirements.
• Promote fair, consistent, confidential, and professional HR practices.

Learning & Development Support

• Support planning and coordination of training programmes, workshops, and learning initiatives
• Coordinate logistics, participant communication, and preparation of materials.
• Maintain training records and databases.
• Assist in evaluating training effectiveness and preparing reports.
• Support talent development and capacity-building initiatives.

Benefits & Compensation Administration

• Administer benefits: medical insurance, pension, Group Life Assurance, Group Personal Accident (GPA), and Work Injury Benefits Act (WIBA) benefits.
• Coordinate enrolments, changes, claims, and issue resolution with providers.
• Monitor service delivery against SLAs.
• Liaise with insurers, pension administrators, trustees, fund managers, and other external providers
• Maintain expatriate documentation and monitor immigration/statutory compliance.

Workforce Administration

• Monitor attendance and absenteeism, investigate exceptions with managers, and coordinate follow-ups.
• Administer leave records and ensure policy compliance.
• Prepare monthly HR reports on time and attendance.

Recruitment & Onboarding Support

• Support recruitment: coordinate vacancies, prepare adverts, arrange interviews, communicate with candidates, and prepare documentation.
• Assist interview panels with assessment materials, recording outcomes, and maintaining records
• Support pre-employment checks, reference verification, and employment documentation.
• Assist in preparing offers, contracts, and onboarding materials for new hires.

The requirements

REQUIREMENTS AND SKILLS

• Bachelor’s degree in Human Resource Management, Business Administration, Psychology, or a related field from a recognised institution.
• Professional HR certification (CHRP, IHRM-K, SHRM, CIPD, or equivalent).
• Membership of the Institute of Human Resource Management Kenya (IHRM-K).
• Minimum 3 years of proven experience in in a Human Resources generalist or operations role.
• Experience working in an educational institution or a multi-location organisation – preferred.
• Sound knowledge of HR operations, best-practices and employment law in Kenya.
• Strong understanding of employee benefits administration, including pensions, insurance and statutory compliance.
• Skilled in performance management, employee relations and disciplinary procedures.
• Strong analytical ability to interpret HR data, trends and performance metrics.
• Excellent planning and time management skills with attention to detail.
• High integrity, confidentiality, and adherence to ethical standards.
• Strong interpersonal and communication skills with the ability to build trust across all staff levels.