IT Support Specialist Job Kuehne+Nagel

IT Support Specialist Job Kuehne+Nagel – Kuehne+Nagel Kenya Job Details

IT Jobs, Kuehne+Nagel Jobs. Looking for an IT job in Kenya? Kuehne+Nagel is hiring an IT Support Specialist skilled in incident troubleshooting, Microsoft environment administration, and technical support escalation.

Job Summary

In this IT role, you will manage, develop, and support the technology infrastructure that powers Kuehne+Nagel’s global systems and operations. This contribution is vital to making both special and ordinary moments in the lives of people a reality. In fact, your work enables our teams to deliver fresh fruit, time-sensitive healthcare products and much more to people all around the world. Working in IT at Kuehne+Nagel contributes to more than we imagine.

Responsibilities

• Resolve problems in response to user/system reported incidents via trouble tickets.
• Setup and configure requests together with user(s).
• Make changes to existing setups based on user description.
• Handling of difficult tasks that are escalated from Information Systems Administrators.
• Prepare error diagnostics and detailed problem descriptions for escalation and handover.
• Improvement of customer service support quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
• Involvement in new technical improvement projects.
• Mentoring of colleagues.
• Undertake and participate in development activities in conjunction with the other IT departments Globally.
• Other one-time tasks as assigned by Manager.

Qualifications

• Bachelors / First University Degree in Information Technology from a reputable Academic Institution.
• IT related professional Certification- preferred.
• Experience in IT role of 2 -5 years – Experience in logistics- or transport business is preferred.
• Proficiency with Microsoft environments (At least 2 years of practical operational, support or development experience).
• Familiarity with networked anti-virus and back-up software.
• Good time management.
• Organization skills.
• Good communication and presentation skills.
• Flexible working hours.
• Mobility to travel at short notice.
• Problem solving, team player.
• Investigative nature, able to discover the problem of the user, partner or stakeholder.
• Highly focused, with high interest in solving problems using existing / new technologies.
• Keen attention to detail with demonstrated ability to understand the big picture.
• Proactive, efficient, user-focused and able to work under pressure with tight timelines.
• Effectively and efficiently manage multiple projects and competing deadlines with minimal supervision.
• Ability to interact with different countries, cultures, clients (internal and external).