System Administrator at NCBA Group

Job Purpose Statement

The Systems Administrator role acts as a technical support for the following: Hyper-V; 3PAR Storage; Exchange/Office 365; Active Directory; Proxy Server; Mail Marshal; Web Marshal; SharePoint; Skype for Business; Unix systems and Virtualization.

The Systems Administrator – will resolve hardware and software problems in a timely and accurate fashion.

Key Accountabilities (Duties and Responsibilities)

Systems Architecture 20% 

• Planning and Designing of the Servers, Storage, Windows, Microsoft Office 365
• Virtualization (VMware/Hyper-V) and Data Center requirements as per the business plan and technology.
• Ensure that servers and Data Centres are properly monitored and administered.

Systems Configuration/Deployment 20% 

• Installation/configuration of Servers, Storage, Windows, Microsoft Office 365
• Monitoring and Capacity Planning as per the IT Polices/ Standards
• Provide guidance to the users on its features and usage in order to ensure its proper use and improvement in performance.

Systems Support/Patch Management 20% 

Support, Maintenance. Patching & Administration of servers (both physical and virtual), including hardware, OS (Windows), 3PAR Storage and Microsoft products.

Active Directory/Group Policy  Management 10% 

Maintain Active Directory such as creating accounts, troubleshooting authentication, configuring domain controllers, managing DNS and DHCP, and implementing group policies.

Project Management 10% 

• Assist in implementation of projects related to Servers, Storage, Windows, Backup & monitoring in accordance with Bank’s requirements
• Monitor capacity & performance of the group servers to ensure optimum efficiency

Business Continuity 10% 

• Disaster readiness is maintained as agreed and ensures regular DR exercises are done
• Assist in the development of a Business Continuity Plan for the IT Infrastructure of the bank.

Support of IT Strategy 10% 

• Effectiveness of integration of IT infrastructure blueprint with the bank’s business direction
• Contribute to effectiveness of system administration (policy, controls & infrastructure) with regard to protection against exposure to and impact of risks associated with data loss, corruption and/or unauthorized access
• Support other areas where necessary (On-prem, Hybrid and Cloud instances)

Job Specifications

Academic: 

Bachelor’s Degree in Computer Science, Information Technology or related field.

Professional: 

• Professional qualifications in IT e.g. ITIL, MCSE, A+, MCITP, MCP, VCP, RHCSA and Other relevant professional qualifications in IT field would be added advantage.
• Project Management certification and experience is preferred e.g. PRINCE2, PMP
• Cloud Administration – Azure, Oracle, Kubernetes, AWS certifications

Desired work experience: 

• Minimum 4 years working experience in a busy IT environment with a hands-on role in implementing and supporting Exchange 3PAR Storage; Proxy Server; Mail Marshal; Web Marshal; SharePoint; Skype for Business; Virtualization
• Experienced in Windows Enterprise servers and UNIX systems.
• Hyper-V/VMware or other virtualization platforms
• HP Server Platforms (rack mount and blades)
• PowerShell scripting
• MS System Centre (SCCM, SCOM) Configuration
• Office 365 (Exchange Online, One Drive for Business, SharePoint Online) and Active Directory Services