Gym Receptionist / Front Office Admin at LA Vila Fitness

Gym Receptionist / Front Office Admin at LA Vila Fitness – LA Vila Fitness Kenya Job Details

About the Role

LA Vila Fitness is recruiting a Gym Receptionist / Front Office Admin to manage front-of-house operations at its Nairobi facility. This is a full-time position based in Nairobi, suited to candidates with solid customer service experience and professional communication abilities. The role involves day-to-day interaction with gym members and guests, processing of memberships, and administrative support to keep the reception running smoothly.

As a Gym Receptionist / Front Office Admin at LA Vila Fitness, you will be the first point of contact for all visitors. Your work directly influences member satisfaction and retention, making this position central to the gym’s operational success. This is an entry-level role, but it requires reliability, organization, and the ability to manage multiple tasks in a busy environment.

Key Responsibilities

• Answer incoming telephone calls promptly and respond to client inquiries with accurate information
• Process and record membership payments with precision and attention to transaction details
• Listen to member concerns, address complaints professionally, and escalate complex issues to management when required
• Welcome all guests and members at the reception desk with a courteous and professional demeanor
• Support the membership sales team during the closing stages of new member sign-ups
• Guide new clients through membership application forms and contract procedures
• Maintain organized and accurate records of client information and front office documentation
• Complete other administrative tasks assigned by management as needed

Requirements & Qualifications

• Fluent written and spoken English; proficiency in Swahili is required
• Demonstrated ability to communicate clearly and build rapport with diverse clients
• Strong organizational skills with meticulous attention to detail
• Professional appearance and courteous interpersonal manner
• Proven capacity to handle customer interactions with confidence and composure
• Prior experience in front office administration, customer service, or reception work
• Willingness and availability to work full-time shift schedules
• Dependable work ethic with a neat, professional presentation

What to Expect

• A busy reception environment with regular member traffic and telephone inquiries
• Responsibility for maintaining professional standards in client interactions and record-keeping
• Opportunity to develop administrative and customer service skills in the fitness sector
• This Gym Receptionist / Front Office Admin at LA Vila Fitness position in Nairobi is open to qualified candidates. Click Apply below to submit your application.

Method of Application

Interested applicants should send their CV to:

[email protected]

Applications should be submitted by 8th July 2026.