Customer Service Agent – Somali Speaking Job

Customer Service Agent – Somali Speaking Job – TalkRemit Kenya Job Details

About the Role

TalkRemit is recruiting a Customer Service Agent – Somali Speaking for its Nairobi-based call center operations. This is a full-time position designed for bilingual professionals who are fluent in both Somali and English and possess strong communication and problem-solving abilities. The role sits within the customer service sector and involves direct interaction with clients across multiple communication channels in a structured call center environment.

As a Customer Service Agent – Somali Speaking Job candidate, you will be the primary point of contact for Somali-speaking customers, handling their inquiries, resolving concerns, and providing timely information about services. TalkRemit values clear communication, accuracy, and professionalism in every customer interaction. This position is ideal for individuals seeking call center jobs in Nairobi with the opportunity to use their language skills in a professional setting.

Key Responsibilities

• Answer and manage customer inquiries via phone, email, and other contact channels with professionalism and courtesy
• Communicate with customers in both Somali and English, ensuring clarity and accuracy in all exchanges
• Supply customers with precise information regarding services, operational procedures, and resolution of their concerns
• Address customer complaints promptly and escalate more complex matters to appropriate teams when required
• Maintain a composed, respectful, and professional demeanor throughout all customer interactions
• Document customer information, request details, and issue resolutions in company systems with precision
• Adhere to established company procedures, call scripts, and service quality standards
• Contribute to the call center team’s efforts in meeting service quality benchmarks and response time targets

Requirements & Qualifications

• Fluency in the Somali language (written and spoken) is mandatory for this Customer Service Agent – Somali Speaking Job
• Proficiency in English communication, both written and verbal
• Prior experience in customer service or call center roles is beneficial
• Strong listening and verbal communication abilities with demonstrated interpersonal competence
• Capacity to handle customer interactions with patience, professionalism, and composure
• Solid problem-solving and analytical skills to address customer needs effectively
• Basic computer literacy and familiarity with standard office systems
• Ability to work productively in a structured, high-volume call center setting

What to Expect

• A structured work environment within a professional call center in Nairobi where multilingual support is valued
• The opportunity to apply your Somali language skills in a customer-facing role with clear career progression in call center jobs in Kenya
• Exposure to diverse customer concerns and the chance to develop your problem-solving capabilities in a team setting
• This Customer Service Agent – Somali Speaking Job position in Nairobi is open to qualified candidates. Click Apply below to submit your application.

Method of Application

Interested and qualified candidates should send their application to:

[email protected]

Use the email subject line:

Customer Service Agent – Somali Speaking