Customer Service Agent in the Accounting or Financial Field at Solvo Global

Customer Service Agent in the Accounting or Financial Field at Solvo Global – Solvo Global Kenya Job Details

About the Role

Solvo Global is recruiting a Customer Service Agent in the Accounting or Financial Field to join its Nairobi office on a full-time basis. This position sits at the operational core of payroll and financial services delivery, requiring someone who can manage multiple client accounts simultaneously while maintaining strict accuracy and regulatory compliance. You will serve as a technical resource for clients navigating payroll systems, tax calculations, and compliance reporting.

The role demands consistent attention to detail, the ability to work under pressure, and a commitment to accountability across all payroll cycles. If you have experience in accounting customer service or financial operations support, this is a substantive position where your technical knowledge and client communication skills will directly impact client satisfaction and operational success.

Key Responsibilities

• Process and schedule payroll for multiple clients, ensuring all transactions are completed accurately, on time, and in compliance with applicable legislation and regulatory standards.
• Apply payroll taxation rules and compute complex calculations for wage garnishments, child support orders, and tax levies according to statutory requirements.
• Produce accurate quarter-end, year-end, and ad hoc financial reports as requested by clients, maintaining documentation standards throughout.
• Coordinate payroll workflows from initiation to completion, troubleshoot payroll system queries, and maintain time and attendance records across multiple operational environments.
• Address client inquiries regarding payroll matters with professionalism and thoroughness, ensuring all follow-ups are tracked and resolved completely.
• Manage client projects and maintain records to ensure consistency in service delivery and compliance documentation.

Requirements & Qualifications

• Demonstrated experience in payroll processing, accounting operations, or financial customer service roles.
• Strong understanding of payroll taxation, wage deductions, garnishments, and relevant compliance frameworks.
• Ability to work accurately with financial data and maintain meticulous records in fast-paced environments.
• Proficiency with payroll systems and time and attendance software.
• Excellent verbal and written communication skills for client-facing interactions.
• Proven capability to manage multiple client accounts and prioritise competing deadlines without compromising accuracy.

What to Expect

• A role that requires sustained focus on regulatory compliance and numerical accuracy throughout the payroll cycle.
• Regular interaction with clients requiring clear communication about payroll processes, tax implications, and system functionality.
• Responsibility for processing transactions that affect client operations and employee livelihoods, underscoring the importance of precision.
• This Customer Service Agent in the Accounting or Financial Field at Solvo Global position in Nairobi is open to qualified candidates. Click Apply below to submit your application.