General Clerk Associate Representative – Provider Intake at Cigna

General Clerk Associate Representative – Provider Intake at Cigna – Cigna Kenya Job Details

About the Role

Cigna is recruiting for a General Clerk Associate Representative – Provider Intake position based in Nairobi. This is a full-time role within the claims and provider management function. You will be central to managing the intake and processing of provider claims, ensuring accuracy and compliance at every stage of the workflow. The role sits within the broader health insurance and claims administration sector, where precision and efficiency directly impact service delivery to healthcare providers and members.

The General Clerk Associate Representative – Provider Intake at Cigna will handle a high volume of electronic documents, claims, and correspondence daily. You’ll work across multiple systems and platforms, maintaining strict timelines and managing confidential information with care. This position offers exposure to claims operations, document management, and provider relationship workflows in a regulated insurance environment.

Key Responsibilities

• Receive and register claims within the intake and processing systems, ensuring all documentation is captured accurately.
• Sort, examine, and validate claims before they proceed to the payment stage, flagging any inconsistencies or missing information.
• Classify and file data within the Claims Smart Indexing System, maintaining proper folder structure and metadata.
• Transfer received claims electronically to designated platforms and backend operational systems (BOBs) as required.
• Triage provider claims, queries, and Group Operation Procedure (GOP) requests within the Salesforce platform, directing them to the appropriate teams.
• Index and manage incoming provider claims and support departmental tasks, adhering to stipulated turnaround times (TATs).
• Monitor and coordinate the different channels through which claims arrive—email, fax, portal uploads, and manual submissions.
• Perform additional duties assigned by management to support departmental objectives.

Requirements & Qualifications

• Diploma or Degree from a recognized educational institution.
• Fluent in both spoken and written English, with the ability to communicate clearly with internal teams and external providers.
• Strong attention to detail and accuracy, particularly when handling numbers, dates, and policy references.
• Proficiency with multiple software systems and business applications relevant to claims and document management.
• Excellent organizational ability and time management skills, capable of managing competing priorities across multiple claims.
• Ability to handle sensitive and confidential information with discretion and in compliance with data protection standards.
• Comfortable processing large volumes of electronic documents without compromising quality.
• Ability to function effectively in a structured, deadline-driven environment and prioritize workload accordingly.
• Strong collaborative skills with the ability to engage constructively with colleagues across different departments.
• Emotional resilience and a positive approach to problem-solving in a regulated industry setting.

What to Expect

• A structured work environment with clear processes and defined turnaround times for all tasks.
• Access to modern claims management systems and regular training on platform updates and procedural changes.
• Opportunities to support different operational areas and develop familiarity with the broader claims workflow.
• This General Clerk Associate Representative – Provider Intake at Cigna position in Nairobi is open to qualified candidates. Click Apply below to submit your application.