Customer Support, Office Administration at Accurex Leadership and Management Consultants Ltd

Customer Support, Office Administration at Accurex Leadership and Management Consultants Ltd – Accurex Leadership and Management Consultants Ltd Kenya Job Details

About the Role

Accurex Leadership and Management Consultants Ltd is recruiting a Customer Support, Office Administration professional to join its team in Kenya. This is a full-time position focused on delivering high-quality after-sales support and managing client relationships for weighing equipment services. The role combines direct customer interaction with administrative coordination to ensure seamless service delivery across calibration, repairs, and maintenance contracts.

As a Customer Support, Office Administration specialist at Accurex Leadership and Management Consultants Ltd, you will be the primary point of contact for clients seeking technical support and service solutions. Your work will directly impact customer satisfaction, service quality, and long-term business relationships within the industrial services sector.

Key Responsibilities

• Address customer inquiries and complaints with professionalism and urgency, ensuring swift resolution
• Coordinate service requests related to calibration, repairs, and routine maintenance of weighing equipment
• Maintain accurate service records and track follow-up actions to completion
• Work with technical teams to schedule and confirm timely service delivery to clients
• Manage maintenance contract documentation and renewal schedules
• Record and communicate service activity details to relevant departments
• Gather client feedback and use it to identify gaps and improvements in service quality
• Build and nurture lasting client relationships through consistent, professional communication

Requirements & Qualifications

• Diploma or Degree in Customer Service, Business Administration, or a closely related field
• 3–5 years of demonstrated experience in customer support roles, ideally within technical or industrial services environments
• Proven ability to handle complaints and resolve issues to client satisfaction
• Competence in scheduling and coordinating service appointments
• Strong documentation and reporting skills with attention to detail
• Familiarity with CRM platforms and customer support management systems
• Knowledge of weighing equipment calibration and maintenance processes is advantageous
• Professional communication skills in writing and verbal interaction

What to Expect

• A structured work environment focused on client satisfaction and service excellence in the technical services industry
• Regular interaction with both internal technical teams and external clients across different sectors
• Responsibility for managing multiple service requests and client relationships simultaneously
• This Customer Support, Office Administration at Accurex Leadership and Management Consultants Ltd position in Kenya is open to qualified candidates. Click Apply below to submit your application.