Technical Support Representative at Solvo Global

Technical Support Representative at Solvo Global – Solvo Global Kenya Job Details

About the Role

Solvo Global is recruiting a Technical Support Representative to join its finance operations team in Kenya. This full-time position focuses on managing General Ledger systems within payroll environments, ensuring accurate daily operations and seamless integration across accounting platforms. You will be the technical backbone supporting clients through implementation, ongoing system maintenance, and compliance with financial controls.

The Technical Support Representative at Solvo Global will work with both internal systems and external clients to guarantee GL stability, accurate reporting, and timely financial close cycles. This role requires someone who can diagnose technical issues, document solutions, and communicate clearly with stakeholders in a production environment where accuracy is non-negotiable.

Key Responsibilities

• Set up, configure, and maintain General Ledger system components across supported payroll engines.
• Identify and troubleshoot GL-related issues, including payroll errors that impact financial reporting.
• Monitor GL processing daily to verify data accuracy, completeness, and system integrity.
• Provide technical support for accounting close operations at daily, monthly, quarterly, and annual cycles.
• Serve as the primary contact for GL incidents and client requests, managing these until full resolution.
• Conduct root cause analysis on recurring issues to prevent future occurrences.
• Assist clients with GL file maintenance, including account updates and additions.
• Track, prioritize, and document all incidents and system changes through to completion.

Requirements & Qualifications

• Between 6 months and 1 year of hands-on experience in GL system support, configuration, or related technical roles in production settings.
• Strong verbal and written communication skills with a demonstrated commitment to customer service.
• Ability to work independently while maintaining high standards of attention to detail.
• Solid analytical abilities and proficiency in troubleshooting technical problems methodically.
• Proven skill in managing multiple tasks simultaneously in demanding work environments.
• Competence in documenting issues, solutions, and processes clearly for internal and client records.

What to Expect

• Direct involvement with client implementations and production system support, giving you real exposure to financial technology workflows.
• A structured role with clear incident management and escalation procedures, allowing you to develop expertise in GL systems.
• Regular communication with clients via email and phone, building technical relationships and problem-solving skills relevant to IT jobs in Kenya.
• This Technical Support Representative at Solvo Global position in Kenya is open to qualified candidates. Click Apply below to submit your application.