Customer Support Engineer(Telecommunications) – 40k at Sheer Logic

For this Customer Support Engineer(Telecommunications) – 40k at Sheer Logic job in Kenya, you need a Diploma or Bachelor's degree in Computer Science, Telecommunications, or Electrical/Electronic Engineering. You should also hold certifications in IP Networking such as CCNA, CCNP, or Junos, or in Cloud/Cybersecurity from Microsoft or Amazon. When you apply for Customer Support Engineer(Telecommunications) – 40k at Sheer Logic Kenya, ensure you meet the networking fundamentals requirement and have strong understanding of Routing and Switching protocols.

The Customer Service Jobs jobs in Kenya at Sheer Logic require a minimum of 6 months of hands-on experience resolving Layer 1–3 network issues and working in the telecommunications industry. Your background should demonstrate proven ability to troubleshoot and resolve network connectivity problems while managing customer and service-related issues. This Customer Support Engineer(Telecommunications) – 40k at Sheer Logic position values candidates who can handle technical troubleshooting from day one.

In this Customer Service Jobs opportunity in Kenya, you will provide first-level troubleshooting and remote technical support, manage customer tickets from acknowledgment to closure while ensuring SLA compliance, and handle customer communications on fault resolution and service inquiries. The Customer Support Engineer(Telecommunications) – 40k at Sheer Logic position also requires proactive service monitoring, liaison with internal teams, and preparing scheduled and ad-hoc reports for stakeholders. You will maintain customer contact databases and manage communications during major faults.