Customer Experience Agent at Nani Employee Leasing Company (Nani EL)

Customer Experience Agent at Nani Employee Leasing Company (Nani EL) – Nani Employee Leasing Company (Nani EL) Kenya Job Details

Role Summary

• Our client in beauty Industry is looking for a Customer Experience Agent who will support customer experience, retention, and sales conversion across key customer touchpoints.
• The role will involve handling outbound follow-ups, customer check-ins, reactivation and replenishment outreach, abandoned cart recovery, and day-to-day customer communication across calls, WhatsApp, and email.
• The ideal candidate  will work closely with the Customer Experience team and cross-functional teams to deliver a smooth customer journey, drive customer satisfaction, and support business growth.

Responsibilities

• Customer Follow-Up, Retention, and Support:
• Sales Conversion and Customer Engagement:
• Cross-Functional Coordination:
• Contribution to Content and Brand Support
• Communication and Customer Relationship Management:

Qualifications

• Operates independently without the need for constant direction or follow-up.
• Learns quickly and applies feedback effectively.
• Maintains high standards even in unstructured or changing environments. Handles customer interactions with professionalism, empathy, and good judgment.
• Ensures consistent follow-through on internal communication and processes.
• Maintains accurate documentation and clean CRM records, with clear handovers and verifiable task completion.

Method of Application