Vacancies at Accor

Job Description

• Prepare the morning reports showing occupied, vacant, check outs and out of order rooms for the Housekeeping Department as required
• Coordinate all work activities on a shift-to-shift basis, ensuring all department procedures are followed and daily tasks are completed according to the company standard
• Conduct daily departmental meetings to brief Team Members on activities and discuss any issues relevant to the shift
• Provide a complete and accurate hand over between shifts, communicating any requirements for subsequent shifts
• Assist in the preparation of housekeeping rosters, ensuring that optimum number of Team Members is achieved within budgetary guidelines and business activities
• Organise skill training for housekeeping team members in conjunction with the People and Culture
• Implement strategies to increase the productivity and morale within the department in conjunction with the head of department
• Communicate with all departments in the property to ensure a smooth flow of work
• Prepare accurate reports as required by the head of department
• Conduct room inspections and regular checks of all areas of the property to ensure that all facilities are being cleaned and maintained as per set standards
• Assist in controlling of all housekeeping inventory, including chemicals, linen and supplies
• React professionally and in a timely manner to all guest complaints, ensuring that follow up is completed and the Head of Department is informed
• Recommend strategies to improve Guest comfort / experience
• Daily check and maintain team members grooming standards
• Liaise closely with Front Office and Engineering departments to ensure a quick change over of rooms
• Participate in scheduled training and development programs provided by the property to improve self and department standards, and attend departmental meetings as required
• Conducts timely performance development reviews for housekeeping team members
• Assist guests with all enquiries and complaints and provide accurate information to guests about property facilities and features
• Be trusted to follow correct procedures for all lost property items and ensure housekeeping team members are aware of procedure
• Ensure all team members (and self) handles all amenities, chemicals and equipment according to specific instructions and Workplace Health & Safety standards
• Ensure all Team Members are fully trained in property fire & emergency procedures and all fire wardens attend training as required

Qualifications

• Diploma in Housekeeping Operations/ Hotel Management or related field
• Proven experience as a Housekeeping Supervisor or similar role in a 5-star hotel
• Excellent knowledge of cleaning and sanitation products, techniques, and methods
• Strong organizational and time-management skills
• Ability to prioritize tasks and delegate effectively
• Exceptional communication and interpersonal skills
• Attention to detail and problem-solving abilities
• Availability to work shifts, including weekends and holidays, as needed

Job Description

• Process, modify, and cancel reservations with accuracy and efficiency while maintaining detailed records in our reservation system
• Respond promptly to guest inquiries via phone, email, and other communication channels with empathy and professionalism
• Provide comprehensive information about accommodations, amenities, rates, and special offers to potential guests
• Collaborate seamlessly with front desk, sales, marketing, and other departmental teams to ensure smooth reservation workflows and consistent guest experiences
• Analyze booking patterns and guest preferences to support revenue optimization initiatives
• Handle guest concerns and complaints with patience and decisiveness, working toward mutually beneficial resolutions
• Maintain organized records and documentation to ensure data integrity and compliance with company policies
• Identify opportunities to upsell services and packages while remaining transparent about offerings
• Adapt quickly to changing priorities and manage multiple reservations simultaneously without compromising quality
• Contribute to a supportive team environment by sharing best practices and assisting colleagues when needed
• Assists other sections as and when needed

Qualifications

• Diploma in Front Office Operations/Hotel Management or related field
• Previous experience in a reservations, customer service, or hospitality role
• Strong listening and interpersonal skills with the ability to build rapport with diverse guests
• Excellent verbal communication skills in English; additional language proficiency is a valuable asset
• Proficiency with computer systems and reservation management software
• Exceptional attention to detail and accuracy in data entry and record-keeping
• Ability to multitask effectively and prioritize in a high-volume environment
• Strong problem-solving skills with a proactive approach to resolving issues
• Demonstrated ability to work collaboratively within a team structure
• Flexibility to adapt to changing circumstances and learn new processes quickly
• Goal-oriented mindset with a commitment to achieving performance targets