• Full Time
  • Nairobi


Job Description

  • You are an ambassador for the exceptional service and cuisine that are hallmarks of our food & beverage experience. Your warm, personal attention and knowledge of our outstanding offerings make guests feel unique and valued.

What is in it for you:

  • Employee benefit card offering discounted rates in Accor worldwide for you and your family
  • Learning programs through our Academies designed to sharpen your skills
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
  • Career development opportunities with national and international promotion opportunities. The sky is your limit

What you will be doing:

  • Assist guests regarding menu items in an informative and helpful way.
  • Have full knowledge of beverage lists and promotions, menu items, and preparation methods.Speaks passionately and informatively about the offerings.
  • Follow all safety and sanitation policies when handling food and beverages.
  • Sets up and tear down service stations.
  • Taking table orders for all food and beverages from the guests and serving in a professional and positive manner.
  • Provides service within Fairmont and Hotel Standards
  • Fosters a welcoming culture.
  • Crisp, Efficient Food and beverage service with excellent rapport building – provide an experience, not just a meal.
  • Cash Handling
  • Tailor service flow to the diner’s needs
  • Review daily reports, arrival, VIP, and group following up on action items.
  • Aware of all business within the hotel daily and able to guide guests accordingly.
  • Worked behind the bar as a bar server on occasion, and to supervise the smooth running of the outlet.
  • Attend to all guest requests, being constantly aware of anticipating guests’ needs.
  • Ensure smooth running of each table.
  • Help to ensure the smooth running of all guest’s requirements and needs on each table.
  • Clear away any used crockery, cutlery etc.
  • On occasions, be allocated to the buffets to check for replenishment, and cleanliness and respond to guest requests.


Your experience and skills include:

  • Minimum 1-year experience in Food and Beverage preferably at a luxury property
  • A piece of operational knowledge and proficiency in the Point of Sale System an asset
  • Excellent written/verbal communication and interpersonal skills
  • Strong guest service orientation
  • Able to balance a variety of conflicting priorities while providing guest service
  • Strong interpersonal and problem-solving abilities.
  • Ability to work well under pressure in a fast-paced environment.
  • Ability to work cohesively and collaboratively as part of a team.

To apply for this job please visit jobs.smartrecruiters.com.