Tele sales Agent at Bridge Talent Management

Tele sales Agent at Bridge Talent Management – Bridge Talent Management Kenya Job Details

Job Overview

Our client in the Automotive industry is seeking proactive Tele-Sales Agents who will play a vital role in supporting the marketing department.

Key Responsibilities

• Conduct outbound calls as a strategic marketing approach for a range of sales and marketing endeavors, including initiating cold calls, cross-selling, and upselling to both new and existing customers.
• Address customer inquiries over the phone, redirecting calls to the appropriate personnel when necessary.
• Wrap up post-call tasks to ensure the call cycle is effectively concluded.
• Attain predefined Key Performance Indicators (KPIs) and contribute to the overall achievement of sales targets.
• Offer feedback and recommendations for refining and elevating current and future telemarketing initiatives.
• Generate daily and weekly reports to assess individual effectiveness, presenting data that reflects weekly individual productivity.
• Uphold the Company’s service standards with each call handled.
• Maintain accurate client, call, and sales records as well as the customer database as required by the Company.
• Safeguard the confidentiality of data in line with Company guidelines.
• Understand customer needs to encourage repeat sales.
• Gather and document customer details, payment methods, purchases, and product feedback.
• Stay updated on product information and inform customers about new offerings.
• Assist in sales procedures through phone interactions with customers.
• Initiate follow-up phone calls after customers’ purchases to facilitate recurring orders.

Requirements

• Possess a minimum of a Diploma in a business-related field.
• Prior experience in telesales is essential.
• Strong communication skills, both written and verbal.
• Display creative thinking abilities.
• Patience and adeptness in engaging customers in meaningful conversations.
• Demonstrated sales acumen.
• Proficiency in relevant computer software.
• Exceptional interpersonal skills and effective problem-solving capabilities.
• Ability to manage rejection and handle stress during customer interactions.
• Sales background is advantageous.
• Capable of working towards strict performance targets.
• Self-motivated and driven by goals.