Bridge Talent Management
Our client in the Automotive industry is seeking proactive Tele-Sales Agents who will play a vital role in supporting the marketing department.
- Conduct outbound calls as a strategic marketing approach for a range of sales and marketing endeavors, including initiating cold calls, cross-selling, and upselling to both new and existing customers.
- Address customer inquiries over the phone, redirecting calls to the appropriate personnel when necessary.
- Wrap up post-call tasks to ensure the call cycle is effectively concluded.
- Attain predefined Key Performance Indicators (KPIs) and contribute to the overall achievement of sales targets.
- Offer feedback and recommendations for refining and elevating current and future telemarketing initiatives.
- Generate daily and weekly reports to assess individual effectiveness, presenting data that reflects weekly individual productivity.
- Uphold the Company’s service standards with each call handled.
- Maintain accurate client, call, and sales records as well as the customer database as required by the Company.
- Safeguard the confidentiality of data in line with Company guidelines.
- Understand customer needs to encourage repeat sales.
- Gather and document customer details, payment methods, purchases, and product feedback.
- Stay updated on product information and inform customers about new offerings.
- Assist in sales procedures through phone interactions with customers.
- Initiate follow-up phone calls after customers’ purchases to facilitate recurring orders.
- Possess a minimum of a Diploma in a business-related field.
- Prior experience in telesales is essential.
- Strong communication skills, both written and verbal.
- Display creative thinking abilities.
- Patience and adeptness in engaging customers in meaningful conversations.
- Demonstrated sales acumen.
- Proficiency in relevant computer software.
- Exceptional interpersonal skills and effective problem-solving capabilities.
- Ability to manage rejection and handle stress during customer interactions.
- Sales background is advantageous.
- Capable of working towards strict performance targets.
- Self-motivated and driven by goals.
To apply for this job please visit bridgetalentgroup.zohorecruit.com.