Shop Manager at Q-Sourcing Servtec Group

DUTIES AND RESPONSIBILITIES.

Operations

• Responsible for managing the shops in the Terminal within an operation consistent with the short and long term interests of the company, its employees and its customers, and ensuring the highest level of customer service possible
• Ensure that daily sales are being tracked by the Shift Leader’s and Sales Associates. Analyze if any issue in the Terminal/Shop might be affecting the daily sales, and take corrective actions if needed
• Review Sales of last week/month by shop, category and brand, compared to the previous month, year and budget. Analyze if any issue in the Terminal/Shop might be affecting the weekly sales, and take corrective actions if needed
• Review that all Company Policies have been communicated to the staff, and that the Shift Leaders have been trained to apply them in the Terminal/Shop
• Organize and lead the Weekly Meeting with all the Shift Supervisors, including all the relevant events of the week (sales, promotions categories brands, HR, etc)
• Review the weekly list of replenishment and coordinate with the Stock Manager actions to minimize the risk of 005 and expired items situations
• Coordinate with marketing the implementation of all the POS materials
• Review the Store’s progress on a monthly basis with the Airport General Manager.
• Identify any replenishment issues with the operation product Manager and take the necessary action to correct them
• Ensure that the store is in compliance with all Airport state and Federal employment laws
• Review the Cycle Counting plan, and ensure that the staff and the area to be counted are ready for the Cycle Counting
• Review the Full Inventory plan defined by the ARM, and ensure that the staff and the areas to be counted are ready for the Counting

People

• Accountable for identifying and ensuring proper training for staff is being implemented in conjunction with HR
• Together with HR, hire people who are passionate about our products and philosophy and maintain employee attitude and morale by recognizing outstanding performance and service and by motivating and developing staff

Finance

• Accountable for ensuring the achievements of sales stock and targets.
• Ensure that goals will be met through appropriate planning and organization of staff, inventory, and expenses and making staff aware of sales goals

Customer

• Promote the company’s brand inside shops and ensure that a high standard of customer service is implemented
• Compile all customer complaints and suggestions and take action or escalate to the relevant department

QUALIFICATIONS

• Retail Experience with at least 5 years at management level/Supervisory level.
• Strong Leadership skills
• Understanding of travel retail concepts
• Good problem solving skills
• Bachelor’s Degree in business related field and any additional retail training.
• Strongly demonstrates ability to motivate inspire team
• Strong people management skills