Room Attendant at Accor

Job Description

GENERAL MISSION

• To make the guest feel welcome in providing personalized service and ensure that guests experience all the comfort they expect from a 5-star hotel.
• To provide cleaning service to guestrooms and respond to guest’s requests ensuring maximum guest satisfaction in accordance to Hotel established standards.
• To make sure that all rooms are well supplied and ready on time.
• To clean guest floors and surrounding service areas in accordance to the standard required by our hotel.

TECHNICAL RESPONSIBILITIES

• Receive work assignment and keys then proceed to assigned area.
• Clean guestroom in the following order: early guests request, occupied room with make-up sign, check guestrooms prior to the time of arrival, occupied rooms, check out rooms.
• Turns-in all lost and found items to housekeeping office.
• Keeps floor linen room closet clean and locked at all times.
• Refolds linen and arranges shelves.
• Completes special daily work assignment.
• Does physical room status check then fills out room status report form.
• Fills out working assignment sheet as each room is completed.
• Does special cleaning project assigned by the superior.
• Pick-up room service trays and trolleys left inside guestrooms or hallways and place them at the service area.
• Replenishes and tidies -up maid’s cart in preparation for the next shifts task.
• Clean the housekeeping equipment after every use.
• Notify superior of any guests who are sick or suspicious looking character on the floors.
• Notify the Supervisor of the presence of guest pets and electrical appliances.
• Report to superior defective machines, tools, cleaning equipment, immediately.
• Be aware of guest needs and services provided by housekeeping.
• Greet guest at the corridor/entrance door and assist with check in.
• Ensure that rooms are cleaned before the guest returns.
• Update extra items in the room and arrange on guest request or as per history.
• Checks and replenishes mini-bar items.
• Sends guest clothing to laundry and ensure timely return.
• Carries other services asked for by guest.
• Ensure a high standard of cleanliness of corridor and public areas.
• Raise alarm immediately if fire / smoke are detected on the floors.
• Report to order taker / supervisor any discrepancies, damages or losses of hotel property in guestroom and hallway
• Notify the Supervisor and office of value belong in guest room
• Distributes daily newspapers to guest room
• Assists in training new room attendant

Reports to order taker rooms that are not done and why? Write down also in the floor endorsement logbook.

Qualifications

• A proven ability to manage multiple projects and deadlines; works well under pressure
• Previous housekeeping experience an asset
• Excellent communication and organizational skills
• Strong interpersonal skills and a love of working as part of a team
• Highly responsible & reliable