Receptionist at Baggins

Position Overview:

We are seeking a professional and dynamic Receptionist to join our Nairobi office. As the first point of contact for clients, partners, and employees, the Receptionist plays a critical role in representing Baggins’ brand and ensuring seamless operations at our front desk. The ideal candidate will exhibit excellent communication skills, attention to detail, and a passion for providing outstanding service.

Key Responsibilities:

• Greet and welcome visitors and clients with a warm, professional demeanor.
• Answer, screen, and direct incoming phone calls promptly and courteously.
• Manage the scheduling and coordination of conference rooms, ensuring meetings run smoothly and efficiently.
• Handle incoming and outgoing correspondence, including mail, courier services, and emails.
• Maintain a tidy and organized reception area, reflecting the company’s high standards.
• Assist with administrative tasks such as data entry, filing, and document preparation as needed.
• Support the coordination of in-office events, team meetings, and other company functions.
• Ensure security procedures are followed, including verifying visitor credentials and managing access control.
• Provide general information about Baggins’ services and connect inquiries to appropriate team members.

Requirements

• High school diploma or equivalent; additional certification in Office Administration is a plus.
• Proven experience as a receptionist, front desk representative, or similar role.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic knowledge of office equipment.
• Strong verbal and written communication skills in English; knowledge of Swahili is advantageous.
• Exceptional organizational skills and the ability to multitask effectively.
• A professional appearance and attitude with a focus on customer satisfaction.
• Ability to work independently and as part of a team in a fast-paced environment.