Receptionist at Avenue Healthcare

  • Full Time
  • Kisii

Avenue Healthcare

Job Objective/Purpose

Our goal is to maintain a professional and efficient reception area, ensuring that all visitors, patients, and clients receive prompt service.

Key Responsibilities

  • Maintain accurate patient and client records as per the designated department or branch.
  • Implement and adhere to the vetting procedures and systems for different client categories, including Staff, GOP’s, AHC prepaid, and credit/insurance clients.
  • Follow defined protocols for patient registration.
  • Ensure precise billing and timely completion of invoices.
  • Handle cash properly according to established protocols.
  • Direct and transfer incoming telephone calls to the respective departments or offices.
  • Prioritize client satisfaction by delivering high-quality service, effective communication, feedback collection, issue escalation, and a caring attitude. Utilize standardized tools for measuring patient satisfaction and demonstrate commitment to follow-up and improvement.
  • Maintain strict patient privacy and confidentiality at all times.
  • Fulfill any other duties as assigned by the supervisor in alignment with the job description.

Personal Specifications

  • Possess a Certificate in Business Management or a related business course.
  • Have a minimum of 1 year of relevant experience.
  • Demonstrate organizational awareness and attention to detail.
  • Strong interpersonal and communication skills, with a focus on teamwork and reliability.

Method of Application

To apply for this position, please email your application documents (CV and Certificates) to vacancies@avenuehealthcare.com with the job position you are applying for as the subject of the email. The application deadline is 6th October 2023.

To apply for this job email your details to vacancies@avenuehealthcare.com