Marketing Receptionist Job at Summit Recruitment and Search

  • Full Time
  • Nairobi

Key Responsibilities:

  • Welcome and check-in guests with warmth and professionalism.
  • Assist in the implementation of marketing strategies and campaigns.
  • Manage guest check-outs efficiently, ensuring accurate billing and a pleasant Check Out experience.
  • Handle guest inquiries, requests, and concerns promptly and courteously, utilizing upselling techniques to introduce guests to additional services, room upgrades, or special offers.
  • Maintain a thorough knowledge of the hotel’s facilities and services to assist guests effectively.
  • Handle cash and credit card transactions, including processing payments.
  • Keep the reception area organized and visually appealing.
  • Collaborate with other hotel staff to ensure a seamless guest experience, including coordinating with the General manager to promote special offers or events during check-in or check-out, and actively participating in upselling initiatives to boost revenue.


  • Must have a Diploma in Front Office, or a related field.
  • Must have Prior experience as a receptionist, preferably in a hotel or hospitality setting.
  • Strong verbal and written communication skills.
  • Exceptional Sales and customer service orientation with a friendly and welcoming attitude.
  • Proficiency in using hotel management software and basic computer applications.
  • Strong organizational and multitasking skills

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