IT Officer at Digital Divide Data (DDD Kenya)

Job Purpose

In this role, you will become a part of DDD Nairobi’s IT team and serve as an IT Officer. Your primary responsibilities will involve maintaining information technology strategies, researching and implementing strategic technological solutions. You will play a crucial role in advising and assisting the management team in monitoring and managing computer systems and networks.

Job Description

Ensuring Uninterrupted IT Performance:

• Lead and direct the IT function to ensure continuous and uninterrupted IT performance, supporting the smooth operation of DDD’s business.
• Enhance and optimize DDD’s existing IT best practices and drive improvements in IT processes.
• Provide senior management with regular and timely IT performance reports.

Providing Leadership and Guidance:

• Plan, monitor, and manage the IT network in Nairobi.
• Cultivate an engaged and open work environment within the IT department.

Collaboration with Other Functions:

• Collaborate with the Production Manager to ensure that IT supports production tasks as needed, including equipment maintenance and support.
• Work closely with Project Managers to plan IT capacity, including network, servers, and storage.
• Partner with the HR Department to design training programs for improving employees’ and volunteers’ IT skills.
• Regularly assess the quality of computers, software, hardware, network, and office equipment, and manage the replacement and upgrade strategy.
• Manage the organization’s help desk.
• Collaborate with the Finance Department to update PPE (Property, Plant, and Equipment) and track IT licenses.
• Support the marketing team in handling donated IT equipment and software.
• Oversee critical facility components such as generators and fire suppression equipment.

Qualifications

• Bachelor’s degree in a Computer Engineering discipline or related field.
• Extensive knowledge of IT systems is essential, with CCNA certification considered a plus.
• Minimum of 5 years of experience leading an IT department.
• Strong understanding of IT infrastructure, configurations, VPN, and load balancing.
• Proficiency in cloud infrastructure, AWS, ISP-P2P, Internet leased lines, configuring and optimizing systems, storage, UPS monitoring tools, firewall configuration, Wi-Fi, operating systems, version control tools, server configuration, and management.
• Experience in implementing security policies, managing local LAN/WAN infrastructure, and working with switches/routers.
• Understanding of load balancing and familiarity with VM (Virtual Machine) and remote monitoring.
• Familiarity with ISO 270001, SOC 2, and VAPT certifications.
• Strong interpersonal skills.
• Proficient in written and spoken English.
• Ability to work effectively under pressure.

Preferable Attributes

• Experience or interest in machine learning and AI services, including training data services, computer vision, and AWS Cloud, is advantageous.
• Knowledge of solution development through software and/or automation is a plus.
• Passion for social business.

Application Instructions

To apply for this position, please submit your CV and a cover letter outlining your experience, qualifications, and your interest in joining Digital Divide Data in Kenya by October 31, 2023.