Intern – Information Technology at World Vision Kenya

Primary Responsibilities:

As an intern, you will closely collaborate with the department’s staff to gain exposure and develop skills in the following areas:

Digital Workplace Analysis and Service Desk Support

• Engage in Digital Workplace planning and documentation.
• Contribute to the development of customer satisfaction levels, ensuring adherence to established metrics based on SLAs.
• Assist in the development, implementation, operation, and maintenance of End User Digital Technologies.
• Participate in day-to-day technical support for end users, addressing reported incidents and problems through troubleshooting, resolution, or escalation.
• Conduct research on complex issues that impact multiple clients.
• Collaborate with technical support from vendors to identify solutions for client issues.
• Provide responsive support both during standard working hours and outside of them.
• Generate activity and status reports, sharing them with supervisors.
• Contribute to the process of closing the customer feedback loop for the sake of Continuous Service Improvement.
• Support the enhancement of digital IT workspace services through proactive measurement, evaluation, and ideation.
• Assist in conducting regular customer experience and satisfaction surveys.

Software Development, Server Administration, and Cloud Services

• Conduct needs assessments for software systems to meet organizational requirements.
• Engage in the maintenance, modification, and continual improvement of existing software systems.
• Regularly back up local servers and aid in the migration to cloud servers.
• Ensure the integrity of user data in servers through regular data cleaning.
• Assist in the updates and patching of the organization’s servers.

Network and Infrastructure Management

• Monitor, troubleshoot, and document network activities.
• Maintain seamless connectivity across HQ and field offices.
• Troubleshoot and resolve network connectivity issues in both National Office and field offices.
• Support the management of infrastructure power systems and backup systems.
• Participate in supervising on-site preventative maintenance and repairs of infrastructure.

Business Analysis and Vendor Management

• Facilitate the availability of technical resources for meetings, including video conferencing.
• Monitor vendor services to ensure they meet required service levels.
• Take part in evaluating vendor solutions to confirm compliance with requirements and policies.
• Assist in enrolling solutions for staff and provide technical support for solution-related issues.

Eligibility Criteria

Applicants eligible for the graduate internship program must be Kenyan citizens who meet the following criteria:

• Priority will be given to graduates with a Bachelor’s degree who are either beneficiaries of child sponsorship or have experienced WV’s community development in their homes.
• Candidates demonstrating a sincere desire and capacity to serve in impoverished rural and semi-urban areas of Kenya.
• Practicing Christians of any denomination, gender, or ethnic background.
• Individuals displaying good character, honesty, high competency, and overall good physical and emotional health.
• Willingness to commit their time to the project for the entire year.
• Graduates who have completed studies in software engineering, Information Technology, or a related/transferrable field within the past year.