Front Office/Receptionist at Gateway Bliss Gardens

  • Full Time
  • Nairobi

Gateway Bliss Gardens

Job Description

Gateway Bliss Gardens is seeking an experienced Front Office/Receptionist to join our dynamic team. The ideal candidate will have a proven track record of delivering exceptional customer service in a busy establishment.


  • Greet and welcome guests as they arrive at the hotel.
  • Check guests in and out, ensuring a smooth and efficient process.
  • Handle reservations, cancellations, and modifications efficiently.
  • Manage phone calls, emails, and other communication promptly and professionally.
  • Provide information about the hotel’s services, facilities, and local attractions.
  • Address and resolve guest complaints and issues in a courteous and professional manner.
  • Maintain a neat and organized front desk area.
  • Assist with administrative tasks as needed.

Requirements and Qualifications:

  • Experience: Minimum of 3 years in a busy establishment.
  • Education: Certificate or diploma in a relevant field.
  • Skills:
    • Excellent communication and interpersonal skills.
    • Ability to work under minimal supervision.
    • Proficiency in using office equipment and hotel management software.
  • Any additional experience in the hospitality industry is an added advantage.

How to Apply:

Interested candidates should send their application to the General Manager, Gateway Bliss Gardens, on or before 25th June 2024.

Shortlisted candidates will be contacted for an interview. Join us and be part of a team committed to providing exceptional guest experiences!

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