Front Office/Receptionist at Gateway Bliss Gardens

Front Office/Receptionist at Gateway Bliss Gardens – Gateway Bliss Gardens Kenya Job Details

Job Description

Gateway Bliss Gardens is seeking an experienced Front Office/Receptionist to join our dynamic team. The ideal candidate will have a proven track record of delivering exceptional customer service in a busy establishment.

Responsibilities:

• Greet and welcome guests as they arrive at the hotel.
• Check guests in and out, ensuring a smooth and efficient process.
• Handle reservations, cancellations, and modifications efficiently.
• Manage phone calls, emails, and other communication promptly and professionally.
• Provide information about the hotel’s services, facilities, and local attractions.
• Address and resolve guest complaints and issues in a courteous and professional manner.
• Maintain a neat and organized front desk area.
• Assist with administrative tasks as needed.

Requirements and Qualifications:

• Experience: Minimum of 3 years in a busy establishment.
• Education: Certificate or diploma in a relevant field.
• Skills:
  • Excellent communication and interpersonal skills.
  • Ability to work under minimal supervision.
  • Proficiency in using office equipment and hotel management software.
• Any additional experience in the hospitality industry is an added advantage.

How to Apply:

Interested candidates should send their application to the General Manager, Gateway Bliss Gardens, on or before 25th June 2024.

• Email: [email protected]

Shortlisted candidates will be contacted for an interview. Join us and be part of a team committed to providing exceptional guest experiences!