Front Office Executive at Wildebeest Travels Ltd

Job Description

• Welcome, check in and check out guests in a warm polite professional manor.
• Operate our POS system
• Track guest bills and prepare invoices and follow up on payments
• Handle guest enquiries via phone,emails,WhatsApp and walkins
• Coordinate group bookings for NGO’s, Schools , Universities & institutions
• Assist with shop sales
• Liase closely with housekeeping, kitchen,maintenance & security
• Ensure Health & Safety, security ,emergency  & property procedures are followed
• Handle guest complaints ,concierge services
• Coordinate group bookings
• Track guest meal plans
• Promote and coordinate  guest tours & safaris,

Qualifications and requirements

• Diploma or degree in hospitality or tourism or relate field, not a must but would need to be a quick enthusiastic learner
• Excellent communicator & customer service skills
• Well organised with strong attention to detail
• Ability to multi task and work under pressure
• Computer literate with some knowledge of POS systems ( will train the right candidate)
• Presentable courteous and guest focused
• Excellent English speaking skills