Front Office Customer Service Agent at Endeem Mara Resort

Are you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic and adventurous environment? Endeem Mara Resort invites you to join our team as a Front Office Customer Experience Officer. Nestled in the heart of the breathtaking Maasai Mara, our resort is renowned for its stunning picturesque landscapes, world-class service, and unforgettable guest experiences. We are looking for a dedicated professional who shares our commitment to excellence and hospitality.

Key Responsibilities:

• Guest Relations: Welcome and check-in guests with a warm and professional demeanor, ensuring a seamless and memorable arrival experience.
• Customer Service: Address guest inquiries, requests, and concerns promptly and effectively, maintaining a high standard of service at all times.
• Reservation Management: Handle reservations, cancellations, and modifications efficiently, optimizing room occupancy and ensuring accurate records.
• Communication: Serve as the primary point of contact for guests, providing information about the resort’s services, amenities, and the local area.
• Problem Resolution: Resolve any guest issues or complaints with empathy and professionalism, ensuring guest satisfaction and loyalty.
• Team Collaboration: Work closely with other departments to ensure guest needs are met and exceeded, fostering a collaborative and supportive work environment.
• Administrative Duties: Maintain accurate records, process payments, and handle administrative tasks related to front office operations.

Qualifications:

• Education: Diploma or degree in Hospitality Management, Business Administration, or a related field.
• Experience: Minimum of 2 years’ experience in a front office or customer service role, preferably in a similar luxury hotel or resort setting.
• Skills: Excellent communication and interpersonal skills, strong problem-solving abilities, and proficiency in reservation systems and Microsoft Office.
• Attributes: Friendly, professional, and courteous with a genuine passion for hospitality and guest service.
• Languages: Proficiency in English; knowledge of additional languages is an advantage.
• Availability: Flexible schedule, including weekends and holidays, as required by the hospitality industry.

Why Join Us?

• Incredible Location: Work in the stunning Maasai Mara, surrounded by unparalleled natural beauty.
• Professional Growth: Opportunities for career development and advancement within a prestigious resort.
• Dynamic Team: Be part of a supportive and collaborative team dedicated to delivering the highest standards of service.
• Employee Benefits: Competitive salary, modest accommodation, meals, and other benefits.

If you are enthusiastic about providing exceptional guest experiences and want to be part of a prestigious resort team, we would love to hear from you. To apply, please send your application letter and CV/resume to info@sereneafrica.com by 27th May 2024.