Front Office Assistant at Emerge Egress Consulting

Role Objective

• Our client in hospitality is seeking to hire a customer centric individual who will propel the image of the company while ultimately enhancing customer experience.

Core Duties and Responsibilities

• Welcome visitors and direct them appropriately to respective departments.
• Handle high volume calls and forwarding phone calls as appropriate.
• In charge of email correspondence and other social media correspondences as required.
• Maintain a clean, positive, neat and welcoming office environment.
• Manage office inventory such as stationery, equipment, and furniture, including timely requisition.
• Solving client complaints and other related concerns.
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Any other duties assigned.

Job Specifications and Qualifications

• Diploma in Business Administration, Communication, or elated field
• At least 2 years’ relevant work experience.
• Proficiency in MS Office Suite & CRM tools.

Key Competencies

• Flexibility.
• Excellent Good communication skills (written and verbal).
• Phone etiquette skills.
• Ability to multitask and prioritize tasks in a fast paced environment
• Strong organizational skills
• Customer centric skills.