Front of House Receptionist at Summit Recruitment and Search

  • Full Time
  • Nairobi

Summit Recruitment and Search

Responsibilities:

  • Greet members and visitors warmly, providing a welcoming and professional first impression for the gym.
  • Handle check-ins, membership inquiries, and direct members to the appropriate facilities or classes.
  • Answer incoming calls and emails, providing accurate information and assisting with inquiries regarding memberships, classes, and services.
  • Maintain a clean and organized front desk area, ensuring it reflects the gym’s high standards.
  • Handle daily transactions, including membership payments and class bookings, while maintaining accurate records.
  • Provide administrative support to gym management, including updating member records and handling scheduling needs.
  • Assist in managing gym supplies and liaise with the maintenance team to ensure facilities remain in top condition.

Requirements:

  • 2 years’ experience in a front-of-house, receptionist, or customer service role, ideally within the fitness, hospitality, or retail sector.
  • Professional and polished demeanor with excellent verbal communication skills.
  • Strong customer service skills, with a positive and proactive approach to assisting members.
  • Ability to work efficiently under pressure, especially during peak hours.
  • Basic proficiency in MS Office Suite and experience with booking or scheduling software.
  • Flexible availability to work shifts, including early mornings and evenings.
  • Resides within a convenient commute to Westlands, ensuring reliability and punctuality.

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To apply for this job please visit www.summitrecruitment-search.com.