Executive Housekeeper at Fairmont Hotels & Resorts

Job Description

Executive Housekeeper

• Creating an engaging work environment for Colleagues of Fairmont Hotels & Resorts is as important as turning moments into memories for our guests. The standards and values you model as Executive Housekeeper will inspire your team – not only to ensure exceptional guest rooms, public areas and heart of the house areas, but also to grow their careers with Fairmont.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Reporting to the Cluster General Manager, responsibilities and essential job functions include but are not limited to the following:

• Assist in the administration and management of the Housekeeping operation
• Ensure the highest levels of guest service through the application of all Rooms Division policies and procedures
• Conduct regular inspections of guestrooms
• Effectively managing colleague relations within the department through involvement in performance appraisals, recognition, incentive programs and communication meetings
• Responsible to train supervisors and fulfill training role in the absence of the trainer
• Handle guest complaints and follow through on required actions
• Involvement in special projects associated within the housekeeping scope of responsibilities
• Ensure lost and found procedures are followed through accurately and consistently
• Maintain a close working relationship with the Engineering and Front Office departments
• Ensure the highest standards of cleanliness, maintenance and safety are achieved in the Housekeeping and Laundry department and throughout the hotel
• To check manning levels and ensure the department is adequately staffed at all times.
• To ensure agreed productivity level and wise use of overtime when required
• To evaluate and action disciplinary actions where necessary
• To supervise that all records and files are kept orderly and up-to-date
• To assist in preparation of budget and objectives
• Lead and manage all aspects of the laundry valet operation, ensuring service standards are followed
• To make sure all keys handled by Housekeeping staff are kept safely and records are complete
• To maintain and check agreed grooming of Housekeeping staff regularly
• To make sure linen, guest supplies, cleaning supplies and stocks are kept to agreed level
• To make sure all equipment used is kept in good order and condition
• Ensure a progressive environment is created and maintained that affords colleagues the opportunities for job fulfillment within Fairmont Hotels & Resorts
• Maximize hotel profitability by properly managing expenses, labour and other material resources
• To be health and safety conscious and actively involved in maintaining a safe work environment
• Manages expenses, labour and other resources
• Participates in regular inventories and analysis of losses
• To manage the recruitment of colleagues, scheduling and planning of departmental schedules, departmental orientation colleagues and training schedules
• Must be able to work well under pressure in a fast passed and constantly changing environment.
• Highly organized, career and result oriented with the ability to be flexible with hours, days of assignment and additional duties.
• Act as liaison for all external contractors, auditing their services regularly and ensuring their standards meet Fairmont standards
• Initiates and controls any special cleaning schedules needed in guestrooms and Public Areas
• Attends and conducts regular Housekeeping and Laundry communication information
• In the event of emergency, to assist in the evacuation of staff/Guest and any files where applicable
• Other duties as assigned

Qualifications

Your experience and skills include:

• Fluency in English (verbal and written) essential
• Minimum 2 years’ experience in a supervisory/management capacity in a hotel environment
• Minimum 2 years’ experience in hotel Housekeeping and Laundry department
• Proven training skills
• Analytical thinker with the ability to see opportunities to improve work practices and processes in order to positively impact employee and guest satisfaction
• Computer literacy a must, with a strong knowledge of Word, Excel and Outlook
• Experience with Hotel Property Management System (Micros-Fidelio) is desirable
• Must be proactive with a meticulous eye for detail
• Strong developmental and mentorship skills
• Strong organizational, supervisory and communication skills
• Dynamic, energetic, creative and thrives under pressure