Executive Housekeeper at Fairmont Hotels & Resorts

  • Full Time
  • Nairobi

Fairmont Hotels & Resorts

Job Description

Executive Housekeeper

  • Creating an engaging work environment for Colleagues of Fairmont Hotels & Resorts is as important as turning moments into memories for our guests. The standards and values you model as Executive Housekeeper will inspire your team – not only to ensure exceptional guest rooms, public areas and heart of the house areas, but also to grow their careers with Fairmont.

What is in it for you:

  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies and the opportunity to earn qualifications while you work
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Reporting to the Cluster General Manager, responsibilities and essential job functions include but are not limited to the following:

  • Assist in the administration and management of the Housekeeping operation
  • Ensure the highest levels of guest service through the application of all Rooms Division policies and procedures
  • Conduct regular inspections of guestrooms
  • Effectively managing colleague relations within the department through involvement in performance appraisals, recognition, incentive programs and communication meetings
  • Responsible to train supervisors and fulfill training role in the absence of the trainer
  • Handle guest complaints and follow through on required actions
  • Involvement in special projects associated within the housekeeping scope of responsibilities
  • Ensure lost and found procedures are followed through accurately and consistently
  • Maintain a close working relationship with the Engineering and Front Office departments
  • Ensure the highest standards of cleanliness, maintenance and safety are achieved in the Housekeeping and Laundry department and throughout the hotel
  • To check manning levels and ensure the department is adequately staffed at all times.
  • To ensure agreed productivity level and wise use of overtime when required
  • To evaluate and action disciplinary actions where necessary
  • To supervise that all records and files are kept orderly and up-to-date
  • To assist in preparation of budget and objectives
  • Lead and manage all aspects of the laundry valet operation, ensuring service standards are followed
  • To make sure all keys handled by Housekeeping staff are kept safely and records are complete
  • To maintain and check agreed grooming of Housekeeping staff regularly
  • To make sure linen, guest supplies, cleaning supplies and stocks are kept to agreed level
  • To make sure all equipment used is kept in good order and condition
  • Ensure a progressive environment is created and maintained that affords colleagues the opportunities for job fulfillment within Fairmont Hotels & Resorts
  • Maximize hotel profitability by properly managing expenses, labour and other material resources
  • To be health and safety conscious and actively involved in maintaining a safe work environment
  • Manages expenses, labour and other resources
  • Participates in regular inventories and analysis of losses
  • To manage the recruitment of colleagues, scheduling and planning of departmental schedules, departmental orientation colleagues and training schedules
  • Must be able to work well under pressure in a fast passed and constantly changing environment.
  • Highly organized, career and result oriented with the ability to be flexible with hours, days of assignment and additional duties.
  • Act as liaison for all external contractors, auditing their services regularly and ensuring their standards meet Fairmont standards
  • Initiates and controls any special cleaning schedules needed in guestrooms and Public Areas
  • Attends and conducts regular Housekeeping and Laundry communication information
  • In the event of emergency, to assist in the evacuation of staff/Guest and any files where applicable
  • Other duties as assigned


Your experience and skills include:

  • Fluency in English (verbal and written) essential
  • Minimum 2 years’ experience in a supervisory/management capacity in a hotel environment
  • Minimum 2 years’ experience in hotel Housekeeping and Laundry department
  • Proven training skills
  • Analytical thinker with the ability to see opportunities to improve work practices and processes in order to positively impact employee and guest satisfaction
  • Computer literacy a must, with a strong knowledge of Word, Excel and Outlook
  • Experience with Hotel Property Management System (Micros-Fidelio) is desirable
  • Must be proactive with a meticulous eye for detail
  • Strong developmental and mentorship skills
  • Strong organizational, supervisory and communication skills
  • Dynamic, energetic, creative and thrives under pressure

To apply for this job please visit jobs.smartrecruiters.com.