Employment Opportunities at The Social Health Authority (SHA)

Employment Opportunities at The Social Health Authority (SHA) – Social Health Authority (SHA) Kenya Job Details

Administration Officer II

Job Type: Full Time  Qualification: BA/BSc/HND  Experience: —  Location: Nairobi  Job Field: Administration / Secretarial

Qualifications, Skills and Experience Required:
For appointment to the grade of Administration Officer II (SHA Grade 8), a candidate must meet the following minimum requirements, which are stipulated for the entry grade for degree holders in this cadre:

• Bachelor’s Degree in Public/Business Administration, Office Management, and Social Science or equivalent qualification from a recognized institution.

• Proficiency in computer application skills.

Responsibilities:
The Administration Officer II is the entry and training grade for this cadre. The officer works under the guidance of a senior officer and is primarily responsible for executing essential administrative support services, managing facility maintenance, controlling the Authority’s assets, and handling basic logistics to ensure a functional and orderly work environment. This grade forms a common establishment with the Administration Officer I (SHA Grade 7) for career progression purposes.

Key Responsibilities:

• Overseeing daily and weekly cleaning services at the Authority.

• Ensuring that office furniture and equipment are well arranged and maintained.

• Ensuring maintenance of office equipment and machines.

• Processing and follow-up of payments of all bills for common services.

• Maintaining records of the Authority’s assets.

• Monitoring the location and movement of equipment.

• Preparing reports on motor vehicles as required.

Corporate Communications Officer II

Job Type: Full Time  Qualification: BA/BSc/HND  Experience: —  Location: Nairobi  Job Field: Media / Advertising / Branding

Qualifications, Skills and Experience Required:
For appointment to this grade, a candidate must have:

• Bachelor’s degree in any of the following disciplines: Public Communication, Public Relations, Mass Communication, or its equivalent qualification from a recognized institution.

• Proficiency in computer application skills.

Responsibilities:
You will organize public events, prepare media briefs and speeches, collect information for newsletters, and prepare reports on communications activities.

Key Responsibilities:

• Organizing public events.

• Preparing media briefs and speeches.

• Collecting information for the preparation of the Authority newsletter and supplements.

• Developing proposals for sourcing appropriate media to disseminate information on activities of the Authority.

• Preparing radio and television infomercials.

• Preparing reports on communications and exhibitions and trade fairs, among others.
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Customer Experience Officer II (Dispatch Centre) – 15 Posts

Job Type: Full Time  Qualification: BA/BSc/HND  Experience: —  Location: Nairobi  Job Field: Customer Care

Qualifications, Skills and Experience Required:

• Bachelor’s degree in Communication, Public Communication, Public Relations, Mass Communication, Marketing, Emergency Medical Care, Public Health, or related field.

• Strong communication skills, ability to work under pressure; proficiency in call-handling and CRM systems; problem-solving ability; empathy and resilience in emergency settings.

• Age Limit: Not above 35 years

Terms of Service:
Fixed-term contract of six (6) months.
At the end of your contract term, you shall be entitled to a gratuity payment calculated at the rate of 31% of your basic monthly salary for the total number of months worked.

Responsibilities:
You will serve as the first point of contact for emergency medical service requests by receiving and logging calls, guiding clients, and ensuring prompt escalation to medical dispatch teams.

Key Responsibilities:

• Receive, log, and route emergency calls, inquiries, and complaints to the relevant officers.

• Capture accurate case details in the Dispatch Centre’s CAD/CRM system.

• Provide callers with guidance and reassurance.

• Escalate unresolved or complex queries to senior officers.

• Document all client interactions to support data-driven analysis.

• Support public sensitization on EMS access protocols.

• Generate routine reports on call handling volumes and trends.

• Promote a professional and patient-centered image of SHA’s EMS operations.
  

Supply Chain Management Officer II – 3 Posts

Job Type: Full Time  Qualification: BA/BSc/HND  Experience: —  Location: Nairobi  Job Field: Procurement / Store-keeping / Supply Chain

Qualifications, Skills and Experience Required:

• Bachelor’s degree in Supply Chain Management, Commerce (Supplies Management option), Procurement or its equivalent qualification from a recognized institution.

• Proficiency in computer application skills.

Responsibilities:
The officer executes essential supply chain functions, ensuring sound procurement and supply chain management practices are implemented in accordance with PPADA (2015).

Key Responsibilities:

• Preparing estimates of expenditure on supplies and services.

• Preparing procurement plans, inventory control, and provisioning.

• Implementing the procurement manual.

• Reviewing, updating, and implementing supplies regulations.

• Developing departmental guidelines and procedures.

• Sourcing suppliers and implementing procurement policies.

• Validating disposal of unserviceable stores.

• Implementing e-procurement strategies.
  

Records Management Officer II

Job Type: Full Time  Qualification: BA/BSc/HND  Experience: —  Location: Nairobi  Job Field: ICT / Computer

Qualifications, Skills and Experience Required:

• Bachelor’s Degree in Information Science, Records Management, Library and Information Sciences, Business Information Technology, or equivalent qualification.

• Proficiency in computer applications.

Responsibilities:
You will be responsible for the storage and maintenance of files, managing file movement, updating records, and ensuring safe custody and security of all documents.

Key Responsibilities:

• Receiving, sorting, opening, date stamping, recording, capturing, distributing, retrieving, and filing mail.

• Ensuring proper handling of documents and correspondence.

• Ensuring security of files and documents.

• Scanning and uploading records onto IPRIMS.

• Maintaining files and tracking movements.

• Conducting periodic file census and labeling storage locations.

• Ensuring cleanliness and a safe working environment.
  

Office Administrator II – 54 Posts

Job Type: Full Time  Qualification: BA/BSc/HND, Diploma  Experience: —  Location: Nairobi  Job Field: Administration / Secretarial

Qualifications, Skills and Experience Required:

• Bachelor’s degree in Secretarial Studies, Business and Office Management, or equivalent qualification.
  OR

• Bachelor’s degree in Social Sciences plus Diploma in Secretarial Studies from a recognized institution.

• Proficiency in computer applications.

Responsibilities:
This is the entry and training grade for this cadre.

Key Responsibilities:

• Taking oral dictation.

• Using e-office to process data.

• Operating office equipment.

• Attending to visitors and clients.

• Handling telephone calls and customer inquiries.

• Coordinating travel arrangements.

• Ensuring security of records and classified materials.

• Managing office protocol and etiquette.

• Implementing business continuity plans and BPR.
  

Internal Auditor II

Job Type: Full Time  Qualification: BA/BSc/HND  Experience: —  Location: Nairobi  Job Field: Finance / Accounting / Audit

Qualifications, Skills and Experience Required:

• Bachelor’s degree in Commerce (Accounting/Finance option), Economics, Mathematics, or Statistics.

• CPA (Part I) or Certified Internal Auditor (Part IV).

• Proficiency in computer applications.

Responsibilities:
Performs internal audits to evaluate effectiveness of internal controls and risk management within the Authority.

Key Responsibilities:

• Carrying out audit checks to identify accounting errors.

• Examining vouchers, cashbooks, and ledgers for accuracy.

• Undertaking audit inspections at SHA.
  

Driver I

Job Type: Full Time  Qualification: KCSE  Experience: 6 years  Location: Nairobi  Job Field: Driving

Qualifications, Skills and Experience Required:

• Cumulative service of six (6) years, three (3) at Driver I grade or equivalent.

• Valid BCE license without endorsement.

• KCSE mean grade D plain.

• Occupational Trade Test II for Drivers.

• Defensive Driving and First Aid Certificates.

• Valid Certificate of Good Conduct.

• Proficiency in Computer Applications.

Responsibilities:

• Conducting vehicle checks and maintenance reports.

• Maintaining mileage logs and work tickets.

• Ensuring vehicle and passenger safety.

• Maintaining insurance documents and cleanliness.

• Adhering to traffic laws and fleet management policies.
  

Office Assistant I

Job Type: Full Time  Qualification: KCSE  Experience: 3 years  Location: Nairobi  Job Field: Administration / Secretarial

Qualifications, Skills and Experience Required:

• Three (3) years of work experience at Office Assistant II or equivalent.

• KCSE mean grade D plain.

• Proficiency in Computer Applications.

Responsibilities:

• Collecting and dispatching mail.

• Ensuring office cleanliness.

• Scanning, photocopying, and binding documents.

• Monitoring and replenishing office supplies.

• Preparing and serving tea.
  

Human Resource Management Assistant III

Job Type: Full Time  Qualification: Diploma  Experience: —  Location: Nairobi  Job Field: Human Resources / HR

Qualifications, Skills and Experience Required:

• Diploma in Human Resource Management or equivalent qualification.

• Proficiency in computer applications.

Responsibilities:
Supports recruitment, training, welfare, and HR data management.

Key Responsibilities:

• Assisting in HRAC processes and payroll administration.

• Drafting memos, letters, and reports.

• Coordinating recruitment, induction, and training.

• Managing performance appraisal records.

• Updating HR systems and compliance data.
  

Driver II – 53 Posts

Job Type: Full Time  Qualification: KCSE  Experience: 3 years  Location: Nairobi  Job Field: Driving

Qualifications, Skills and Experience Required:

• Three (3) years’ experience at Driver III grade or equivalent.

• Valid BCE license, Trade Test III, Defensive Driving, and First Aid Certificates.

• KCSE mean grade D plain.

• Certificate of Good Conduct.

• Proficiency in Computer Applications.

Responsibilities:
Ensures safe transportation of staff and assets, vehicle maintenance, and adherence to fleet management procedures.

Key Responsibilities:

• Driving vehicles as authorized.

• Ensuring vehicle and passenger safety.

• Conducting periodic maintenance checks.

• Maintaining work tickets and cleanliness.

• Reporting incidents promptly.
  

Office Assistant II

Job Type: Full Time  Qualification: KCSE  Experience: 3 years  Location: Nairobi  Job Field: Administration / Secretarial

Qualifications, Skills and Experience Required:

• Three (3) years’ experience at Office Assistant III or equivalent.

• KCSE mean grade D plain.

• Proficiency in Computer Applications.

Responsibilities:

• Collecting, dispatching mail, and running office errands.

• Filing documents and retrieving records.

• Preparing tea and maintaining cleanliness.

• Arranging meeting venues and monitoring supplies.
  

Driver III

Job Type: Full Time  Qualification: KCSE  Experience: 2 years  Location: Nairobi  Job Field: Driving

Qualifications, Skills and Experience Required:

• KCSE mean grade D plain.

• Valid license and Certificate of Good Conduct.

• First Aid Certificate.

• At least two (2) years’ driving experience.

• Proficiency in Computer Applications.

Responsibilities:

• Driving authorized vehicles.

• Performing routine checks and keeping logs.

• Ensuring safety of passengers and goods.

• Maintaining vehicle cleanliness and documentation.
  

Office Assistant III

Job Type: Full Time  Qualification: KCSE  Experience: —  Location: Nairobi  Job Field: Administration / Secretarial

Qualifications, Skills and Experience Required:

• KCSE mean grade D plain or equivalent qualification.

• Proficiency in Computer Applications.

Responsibilities:
This is the entry grade for this cadre.

Key Responsibilities:

• Collecting and dispatching mail.

• Ensuring office cleanliness.

• Scanning, photocopying, and binding documents.

• Preparing and serving tea.

• Arranging meeting venues.

Method of Application:

Interested and qualified? Go to The Social Health Authority (SHA) on recruitment.sha.go.ke to apply.