Dispatch Clerk at Q-Sourcing Servtec Group

Key Roles And Responsibilities
Collecting and Packing Jobs

• Ensure all jobs are collected from the picking area.
• Pack jobs appropriately for dispatch with a high level of accuracy to avoid mix-ups

Scanning and Documentation

• Scan each job out on the Hercules system.
• Attach relevant documents to each scanned job.

Verification and Approval

• Ensure each job has relevant documents, signed and stamped, before handing them to riders.
• Verify all jobs with the security guard before dispatch.
• Ensure jobs dispatched with delivery notes have the necessary approvals.
• Update the delivery note tracker with the same approvals.

Coordination with Customer Service

• Follow up with the invoicing Clerk in charge to ensure the order is processed and invoiced.
• Attach the invoice to the delivery note (DN).

Route Assignment

• Assign riders their routes appropriately in liaison with the supervisor.

Delivery

• Ensure jobs are delivered to the correct client at the right location.
• Reporting and Clarity:
• Report all issues arising within the dispatch area to the supervisor.
• Seek clarity from the supervisor when necessary.

Additional Duties

• Perform any other duties that your superior may assign from time to time.

Qualifications

• High school diploma or equivalent.
• Previous experience in a dispatch or logistics role preferred.
• Strong organizational skills with attention to detail.
• Ability to work independently and as part of a team.
• Proficient in using dispatch and inventory software (e.g., Hercules system).
• Excellent communication skills.
• Ability to handle multiple tasks and meet deadlines